Video Doorbell Pro FAQ

 

What is Ring Video Doorbell Pro?

The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features.

Learn more at https://ring.com/video-doorbell-pro.

What are the features of Ring Video Doorbell Pro?

  • 1080p HD Video
  • Advanced motion detection
  • Live View
  • Lifetime purchase protection
  • Works with iOS, Android, Windows 10
  • Wi-Fi Connected
  • Interchangeable faceplates
  • Requires connection to a wired doorbell
Installation

 

What do I need to install Ring Video Doorbell Pro? 

Everything you need comes in the box:

  • Ring Video Doorbell Pro
  • Four interchangeable faceplates
  • Screwdriver handle
  • Drill bit
  • Mounting screws and anchors
  • Security screw
  • Security screwdriver
  • Wire Clips
  • Wire Harness
  • Installation instruction guide 

Does Ring Video Doorbell Pro use a diode for digital doorbell kits?

No. A diode should not be used with Ring Video Doorbell Pro. The Pro Power Kit, Wire Clips, and Wire Harness are required. See instructions for installation and use. 

Which doorbell mechanisms are compatible with Ring Video Doorbell Pro?

Ring Video Doorbell Pro is compatible with most mechanical or digital doorbell kits that use transformers between 16 and 24 volts AC. DC transformers or transformers below 16 volts AC are not supported.

 

Internet Requirements 

 

What WiFi networks is Ring Video Doorbell Pro compatible with?

Ring Video Doorbell Pro is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz or 5 gHz frequencies.

Will Ring Video Doorbell Pro on a 5 gHz network work with my Ring Chime on a 2.4 gHz network?

Yes. Ring Chime will only work on a 2.4 gHz network, however Ring Chime does not need to be on the same network as Ring Doorbell or Ring Doorbell Pro.  

What is the recommended Internet speed for Ring Video Doorbell Pro?

For best streaming performance, we recommend 2 Mbps upload and download speeds.

Data Usage and Recording Plans

 

Does Video Doorbell Pro use data all the time or just when it's activated?

Video Doorbell Pro will only use data when it’s activated by an event or when you access the camera via the Ring app. If Doorbell Pro doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does Ring Video Doorbell Pro keep footage for later review?

It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share video.

For more information about Ring Protect Plan and what plans are available, check out Subscribing to Ring Protect Plan.

Video Doorbell Pro Features

 

How do the customizable motion zones of Ring Video Doorbell Pro work?

Draw a box around the area you wish to monitor, then save the setting. Additional custom zones can be created, then each enabled or disabled for total control of motion detection.

Can I upgrade my Ring Video Doorbell to a Ring Video Doorbell Pro?

No. Ring Video Doorbell Pro is a separate purchase.

Do I have to have a Ring Video Doorbell to use Ring Video Doorbell Pro?

No.

Purchases, Refunds, and Warranties

 

Where can I order Ring Video Doorbell Pro?

To order, go to https://ring.com/video-doorbell-pro.

Does Ring Video Doorbell Pro have a warranty?

Yes, a 1-year parts and labor and lifetime purchase protection.  

Click here For more information on Ring's Limited Warranty and Purchase Protection Plan. 

What is Ring's refund policy?

You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Video Doorbell Pro?

If stolen, we will replace it for free. Simply send a copy of the police report to theft@ring.com and we’ll ship you a replacement Video Doorbell Pro.

Power Supply

 

Does Ring Doorbell Pro operate on battery power?

No, Ring Doorbell Pro is designed to be powered by doorbell wires only.

 

Product Specs

 

What's the difference between Ring Video Doorbell and Ring Video Doorbell Pro?

  Ring Video Doorbell Ring Video Doorbell Pro
Power Options Rechargeable battery power or hardwire to existing doorbell kit Hardwire to existing doorbell kit only
Battery Life 6-12 months n/a
Compatible Doorbell Transformers 8-24 VAC, DC not compatible 16-24 VAC, DC not compatible
Field of View 180 degrees horizontal, 140 degrees vertical 160 degrees horizontal, 100 degrees vertical
Video Resolution HD 720P HD 1080P
Colors Available in four finishes Comes with four interchangeable different color faceplates.
Compatible Networks 2.4 gHz 802.11 b/g/n 2.4 or 5 gHz 802.11 b/g/n
Advanced Motion Detection Five selectable zones and customizable sensitivity scale Customizable motion detection zones
Live View Available Yes Yes
Size 4.98 x 2.43 x 0.87 inches

12.65 x 6.17 x 2.21 cm
4.5 x 1.85 x 0.80 inches

11.43 x 4.7 x 2.03 cm
Mounting Screws 4 2
Security Screws 2 1
Best for: Everyone. Users with a wired doorbell kit, professional installers

Size

  • 4.5 x 1.85 x 0.80 in.
  • 11.43 x 4.7 x 2.03 cm.

Operating Temperature Range

  • -5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius)

Note: The device is also weather-resistant.

Body Colors  

Ring Video Doorbell Pro includes four faceplates in Satin Black, Satin Nickel, Dark Bronze, and Satin White. The faceplate can be changed at any time.

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