The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Video Doorbell Pro offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision, and Alexa Greetings.
This article will cover commonly asked questions about the Video Doorbell Pro.
What is the Ring Video Doorbell Pro?
The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Video Doorbell Pro offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. With Ring’s advanced doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.
With Video Doorbell Pro, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.
What are the features of Ring Video Doorbell Pro?
- 1080p HD Video with Live View
- Two-Way Talk & Alexa Greetings
- Pre-Roll Video
- Hardwired connection
- Advanced Motion Detection
- Customizable Privacy Settings
- Color Night Vision
- Alexa Greetings
- Lifetime Theft protection
Does the Video Doorbell Pro work with other Ring devices?
Yes. The Video Doorbell Pro works with any other device created by Ring and can perform all the functions expected of a video doorbell in a security system.
Does the Video Doorbell Pro work with Alexa?
Yes. The Video Doorbell Pro is completely compatible with Echo devices.
Click here to learn more about using Ring devices with Alexa.
What is Alexa Greetings?
Alexa Greetings is a voice service available for Ring Video Doorbell Pro customers with a Ring Protect or Ring Protect Plus Plan. You can enable Alexa Greetings to greet visitors, take messages, and provide specific instructions on where to leave packages.
What's the difference between Ring Video Doorbell Pro and Ring Video Doorbell Pro 2?
|Ring Video Doorbell Pro||Ring Video Doorbell Pro 2|
4.5in x 1.8in x 0.78in
(11.43cm x 4.67cm x 2.03cm)
4.5in x 1.9in x 0.86in
(11.4cm x 4.9cm x 2.2 cm)
|Features||Two-Way Talk, Live View, Motion Alerts||Two-Way Talk, Live View, Motion Alerts|
|Power||Hardwired, Requires a transformer (included in some regions): 16-24VAC, 50/60HZ||Hardwired, Requires a transformer (included in some regions): 16-24VAC, 50/60HZ|
|Faceplates||One faceplate and one coupon code for free additional faceplate||One faceplate and one coupon code for free additional faceplate|
|Wifi connectivity||802.11 a/b/g/n 2.4 & 5GHz||802.11 a/b/g/n/ac 2.4 & 5GHz|
|Video Resolution||1080p HD video||1536p HD Video|
|Field of view||160 degrees horizontal, 90 degrees vertical||150 degree horizontal, 150 degrees vertical|
|Color Night Vision||Yes||Yes|
|Color Pre-Roll||Yes (with Ring Protect Plan)||Yes (with Ring Protect Plan)|
|Motion Detection||PIR Sensor||Radar|
|3D Motion Detection||No||Yes|
|Bird's Eye View||No||Yes|
|Motion Zones||Customizable motion zones||Customizable motion zones, distance thresholds|
|Alexa Greetings||Yes (with Ring Protect Plan)||Yes (with Ring Protect Plan)|
What comes in the box?
- Ring Video Doorbell Pro
- Satin Nickel faceplate. After device set up, you will receive a digital coupon for one free additional faceplate. Select colors apply.
- Installation hardware and tools
- User manual & Quick-start guide
- Security sticker
Compatibility & Usage
Is the Video Doorbell Pro water-resistant?
Yes. The Ring Video Doorbell Pro is water-resistant.
Can the Video Doorbell Pro withstand hot or cold temperatures?
The Video Doorbell Pro is rated for temperatures ranging from -5 degrees F to 120 degrees F.
What wifi networks is Video Doorbell Pro compatible with?
Video Doorbell Pro is compatible with a/b/g/n wifi networks operating on 2.4 GHz or 5.0GHz frequencies.
What is the recommended Internet speed for Video Doorbell Pro?
Data Usage and Recording Plans
Does the Video Doorbell Pro use data all the time or just when it's activated?
Video Doorbell Pro will only use data when it’s activated by an event, recording an event, or when you access Live View via the Ring app. If the Video Doorbell doesn’t detect motion or isn’t activated with the app, it won’t use your data.
Does the Video Doorbell Pro keep footage for later review?
It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save and share video.
Click here for more information about the Ring Protect Plan.
I have an unusually shaped front yard. How do I aim Video Doorbell Pro in a direction other than straight ahead?
Video Doorbell Pro can be adjusted to angles optimal for your home through the use of a wedge or corner kit.
There are several types of screws that came with my Video Doorbell Pro. What is each screw used for?
In the product packaging, there are long mounting screws and security screws. The mounting screws are used to affix the mounting bracket to your door or wall. Once the device is installed, use the screwdriver to tighten the security screws into the bottom of the Ring Video Doorbell Pro faceplate to help deter theft.
Note: For your safety, use only the short security screws under the faceplate. Using any other type of screw could damage the battery and create a potential fire hazard.
Purchases, Refunds, and Warranties
Where can I order the Video Doorbell Pro?
The Video Doorbell Pro is available on Ring.com and at many fine retailers.
Does the Video Doorbell Pro have a warranty?
Yes, a 1-year parts and lifetime theft protection warranty.
Click here for more information on Ring's Limited Warranty and Theft Protection Plan.
What is Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.
What if someone steals my Video Doorbell Pro?
If stolen, we will replace it for free. Simply fulfill the reporting requirements, and we’ll ship you a replacement Video Doorbell Pro 2.