If you are faced with a black screen when viewing video and live events in the Ring app, the problem may be related to port settings on your router. In business environments and certain home environments, incorrect port settings can cause device setup to fail as well.
Internet-connected devices, such as Ring products, communicate with the internet by sending information through ports. Ports are designated openings between an internal home or business network and the outside internet. Each internet service sends data through specific ports. For example, Port 80 is used for website traffic.
Ring uses the following ports:
TCP & UDP 15063
UDP range between 16500-32768
Ports can be “opened” or “closed” on your router’s firewall. Open ports allow devices to send information through them, while closed ports block all traffic. Ring products only function properly if the required ports are open outbound from your router. The process to open ports can be different, depending on your type of router. Consult your router’s user manual for instructions on how to open ports.
Ring Chime also requires certain ports. If your Chime is not ringing, ensure that the following ports are open outbound as well:
The client applications also use the following inbound ports:
Ring devices and applications do not require any ports open inbound from the Internet on your router.