Security screws are located on the bottom of your Ring Video Doorbell and require a special screw driver (provided) to use.
Before attaching your Ring to the mounting bracket, be sure to loosen the security screws 2-3 turns. Next, align your Ring Video Doorbell with the mounting brackets, then press in and down firmly. It takes a fair amount of force and finesse to get Ring to click into place on the mounting bracket.
Once the unit clicks into place, use the specialty screwdriver to screw in the security screws. Stop turning the screw once you feel resistance or the top of the screw is flush with the bottom of the unit.
The security screws lock Ring to the mounting bracket, preventing anyone from pushing up and removing the unit.
To remove Ring from the mounting bracket, loosen the security screws about 1/8" of an inch, then press up on the unit. Your unit will click up and can then be removed from the mounting bracket.
Misplace a security screw or screwdriver? Click this link to contact Community Support: