Ring Video Doorbell FAQ

 

What is a Ring Video Doorbell?

Your Ring Video Doorbell is the beginning of your Ring of Security around your home. Identify visitors without opening your door, answer the door when you're not at home, and enjoy the peace of mind that comes from having a Ring.

Learn more at https://ring.com/video-doorbell.

What are the features of Ring Video Doorbell?

  • 720p HD Video
  • Advanced motion detection
  • Live View
  • Lifetime purchase protection
  • Works with iOS, Android, Windows 10
  • Wi-Fi Connected
  • Available in four fashionable finishes
  • Does not require connection to a wired doorbell
Product Specs

What's the difference between Ring Video Doorbell and Ring Video Doorbell Pro?

  Ring Video Doorbell Ring Video Doorbell Pro
Power Options Rechargeable battery power or hardwire to existing doorbell kit Hardwire to existing doorbell kit only
Battery Life 6-12 months n/a
Compatible Doorbell Transformers 8-24 VAC, DC not compatible 16-24 VAC, DC not compatible
Field of View 180 degrees horizontal, 140 degrees vertical 160 - degrees horizontal, 100 degrees vertical
Video Resolution HD 720P HD 1080P
Colors Available in four finishes Comes with four interchangeable different color faceplates..
Compatible Networks 2.4 GHz 802.11 b/g/n 2.4 or 5 GHz 802.11 b/g/n
Advanced Motion Detection Five selectable zones and customizable sensitivity scale Customizable motion detection zones
Live View Available Yes Yes
Size 4.98 x 2.43 x 0.87 inches

12.65 x 6.17 x 2.21 cm
4.5 x 1.85 x 0.80 inches

11.43 x 4.7 x 2.03 cm
Mounting Screws 4 2
Security Screws 2 1
Best for: Everyone. Users with a wired doorbell kit, professional installers

Size

  • 4.98 x 2.43 x 0.87 in.
  • 12.65 x 6.17 x 2.21 cm.

Operating Temperature Range

  • -5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius)

Note: The device is also weather-resistant.

Body Colors  

Ring Video Doorbell comes in four different colors; Satin Black, Satin Nickel, Dark Bronze, and Satin White.

Power Supply

Does Ring Doorbell operate on battery power?

The Ring Video Doorbell connects to existing doorbell wiring or runs off the built-in rechargeable battery. It lasts 6-12 months on a single with charge with regular use.

Installation

What do I need to install Ring Video Doorbell? 

Everything you need comes in the box:

  • Ring Video Doorbell 
  • Micro USB charging cable
  • Mounting bracket
  • Miniature level
  • Screwdriver handle
  • Two-sized screwdriver bit
  • Screws
  • Screw anchors
  • Drill bit for anchors
  • User Manual
  • Installation instruction guide 
  • Diode

Does Ring Video Doorbell use a diode for digital doorbell kits?

Yes. The Ring Video Doorbell comes with an enclosed diode. Click here for more information on when and how to use the diode. 

Which doorbells is Ring Doorbell compatible with?

Ring Doorbell is compatible with most mechanical or digital doorbell kits that use transformers between 8 and 24 volts AC. DC transformers are not supported. 

Internet Requirements 

What WiFi networks is Ring Video Doorbell compatible with?

Ring Video Doorbell Pro is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies. Ring recommends WPA2 Wi-Fi security.

What is the recommended Internet speed for Ring Video Doorbell?

For best streaming performance, we recommend 1 Mbps upload and download speeds.

Data Usage and Recording Plans

Does Video Doorbell use data all the time or just when it's activated?

Ring Video Doorbell will only use data when it’s activated by an event or when you access the camera via the Ring app. If Ring Video Doorbell doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does Ring Video Doorbell keep footage for later review?

It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share up to 60 days of video.

For more information about Ring Protect Plan and what plans are available, check out Subscribing to Ring Protect Plan.

Purchases, Refunds, and Warranties

Where can I order Ring Video Doorbell?

To order, go to https://ring.com/video-doorbell.

Does Ring Video Doorbell have a warranty?

Yes, a 1-year parts and labor and lifetime purchase protection.  

Click here For more information on Ring's Limited Warranty and Purchase Protection Plan. 

What is the Ring's refund policy?

You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Video Doorbell?

If stolen, we will replace it for free. Simply send a copy of the police report to theft@ring.com and we’ll ship you a replacement Ring Video Doorbell.

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