Pause Monitoring for Virtual Security Guard

When to pause monitoring

With Virtual Security Guard, you can temporarily pause Events from being sent to guards while keeping your Ring system Armed. With a Virtual Security Guard subscription, you can use Snooze to pause monitoring for up to 12 hours, or you can turn monitoring off until you decide to turn it back on. By using Snooze or turning off guard monitoring, you can use fewer events in a billing cycle, and get fewer alerts. Learn how Snooze works without Virtual Security Guard.

Things to know:

• With Snooze you won’t get motion notifications, and your videos will appear in your

  Event History

  .
• If you turn guard monitoring off, your settings for motion events and alarm sensors won’t be affected. Also, your Alarm Professional Monitoring settings won’t be changed.

Pause monitoring for up to 12 hours

Snooze lets you pause Virtual Security Guard¹ monitoring and alert notifications for up to 12 hours, without having to disarm your Ring system². When Snooze is turned on, Rapid Response guards won’t receive or review camera motion events triggered on the snoozed devices. Guards will resume monitoring when Snooze expires, or when you turn it off. When Snooze is turned off, guards will resume monitoring motion events for your enrolled cameras. You will also start receiving new motion alerts. Snooze will not disable notifications from Alexa-enabled devices (e.g., Echo devices).

Motion Snooze

Pause monitoring for selected cameras on your property.

1. In the Ring app, go to the menu and tap

   Devices.
2. Tap the device you want to snooze.
   1. To snooze all devices enrolled in Virtual Security Guard, follow steps for Global Snooze.
   2. Tap

      Motion Snooze

      and set the desired snooze time (up to 12 hours).
   3. Tap

      Start Snooze

      .

We will send you a confirmation text message that Virtual Security Guard is not monitoring your property for the duration of the Snooze. To turn off or extend Snooze (up to 12 hours), repeat steps 1-3.

Global Snooze

Pause monitoring for all enrolled and non-enrolled cameras on your property.

1. In the Ring app, tap the Global Snooze icon. The icon will be white or transparent when Global Snooze is off.
2. Set the desired snooze time (up to 12 hours).
3. Tap

   Snooze Motion

   . All snoozed devices will display a half moon in the camera preview.

We will send you a text message if Virtual Security Guard is on when you Snooze your device(s), or if you Snooze and then turn on the service. To turn off or extend Snooze, repeat steps 1-2. We will send you a text message if you turn Snooze off while the service is active.

Pause monitoring for 12+ hours

You can turn off Virtual Security Guard¹ monitoring for all enrolled cameras on your property for an unlimited amount of time – all while still keeping your Ring system Armed. Virtual Security Guard monitoring will remain off until you turn it back on. If you would like to auto-resume monitoring within 12 hours, consider using Snooze instead. When guard monitoring is off, events won’t be sent to guards for review, and you won’t be sent a text for activity on your property. Motion alerts (including push notifications) will continue as usual.

Turn monitoring off

Pause monitoring for an indefinite amount of time.

1. Go to the Virtual Security Guard

   control center

   .
2. Next to

   Guard Monitoring

   , toggle the service on/off, and confirm your selection.

To turn monitoring back on, repeat the steps above.

Note: When you turn guard monitoring off, this will not cancel your Virtual Security Guard subscription. Learn more.