How to Snooze Monitoring for Virtual Security Guard

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With the Snooze feature, you can pause Virtual Security Guard¹ monitoring for your property (up to 12 hours) or specific devices without disarming your Ring Alarm². When Snooze is turned on, Rapid Response guards will not receive or review camera motion events triggered on the snoozed devices. You will also stop receiving motion alert notifications from your selected devices while Snooze is on.

Once Snooze is turned off or expires, guards will resume monitoring person detection motion events for your designated cameras. You will also begin to receive new motion alerts. To review motion events that took place while Snooze was on, see the device’s Timeline.

There are two ways to use Snooze: Motion Snooze pauses monitoring for one Virtual Security Guard enrolled camera, and Global Snooze pauses monitoring for all Virtual Security Guard enrolled cameras at a single location, and any other non-enrolled cameras at your location.

Things to know

• If Virtual Security Guard is on when Snooze is activated, Guards will stop monitoring events until you turn Snooze off or after 12 hours, when the Snooze expires.
• A Virtual Security Guard subscription includes 175 events per month for a location. Snooze can help you use fewer events in a billing cycle and get less alerts.
• If your cameras have higher activity than usual (gardeners are in the yard or your neighbor has a party), you can use Snooze to get fewer notifications and pause events from being sent to guards.
• A text message will be sent to you when Snooze is turned on and off.
• A text message will be sent to you if you activate Virtual Security Guard while your device are Snoozed.
• Snooze won’t affect notifications from Alexa-enabled devices (e.g., Echo devices).

Use Motion Snooze

1. In the Ring app, go to the menu and tap Devices.
2. Tap the device you want to snooze.

• To snooze all devices enrolled in Virtual Security Guard, follow steps for Global Snooze.

A text message will be sent stating Virtual Security Guard is not monitoring your property for the duration of the Snooze you set. To turn off or extend Snooze (up to 12 hours), repeat steps 1-3.

Use Global Snooze

Note: This will snooze all enrolled and non-enrolled devices at your location.

1. In the Ring app, tap the Global Snooze icon. The icon will be white or transparent when Global Snooze is off.
2. Set the desired snooze time (up to 12 hours).
3. Tap Snooze Motion. All snoozed devices will display a half moon in the camera preview.

If Virtual Security Guard was on when you Snoozed or you turned it on after you Snoozed, you’ll get a text message letting you know Virtual Security Guard is not monitoring your property. To turn off or extend Snooze, repeat steps 1-2. You will also receive a text message if you turn off Snooze while Virtual Security Guard is active.

¹Virtual Security Guard is an add-on service that requires the following (each sold separately): subscription fee per enrolled location plus a compatible Ring Protect plan, Ring Alarm system, enrollment in Ring Alarm Professional Monitoring², and an eligible device. Rapid Response is the seller and provides the service and agents monitoring person detected motion events. Learn more.

²Additional charges may apply in areas that require permits or guard response service for alarm verification. Tax not included. Enrollment required.

A compatible Ring Protect subscription is required to enroll in professional monitoring. Ring Alarm professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address.

Check Ring Protect Subscription Plans for more information.

See Ring alarm licenses at: https://ring.com/licenses.