You can update the payment information used to pay for your subscriptions on Ring.com. When you update your payment information, your Virtual Security Guard1 and Ring Protect Pro subscriptions will be charged to the new credit/debit card going forward.
Things to Know
- A Ring account can only have one subscription payment method on-file.
- Adding a new payment method doesn’t subscribe you to Ring Protect Pro. Why do I need this?
- Only the Account Owner can update or remove a payment method on Ring.com.
Add a new payment method
- Log in to your account on Ring.com.
- Select Account > Manage Account.
- Next to My Payment Method, select Add New.
- Enter your payment information and select Continue.
Your payment method has been saved. Your Virtual Security Guard and Ring Protect Pro subscriptions will be charged to this card from now on.
Update existing payment method
- Log in to your account on Ring.com.
- Select Account > Manage Account.
- Next to My Payment Method, select Update.
- Select Replace My Payment Method.
- To remove your payment method, select Remove Payment Method.
- Select Change For All Plans.
- If you leave this page before saving your new credit card information, your payment method will be deleted. A missing payment method may cause your subscription to expire, and all your recorded videos to be permanently deleted.
- Enter your payment information and select Continue.
Your payment method has been updated. Your Virtual Security Guard and Ring Protect Pro subscriptions will be charged to this card from now on.
Get help with other billing issues
Frequently Asked Questions
Will my Virtual Security Guard subscription be automatically renewed every month?
Yes. If there’s a valid payment method on file, Virtual Security Guard will be automatically renewed at the end of the subscription period. If your payment method on file is not valid, we’ll email you to let you know that your payment method needs attention.
Can I subscribe to Virtual Security Guard for free during my Ring Protect Pro 30-day trial?
No. You can only subscribe to Virtual Security Guard if you have a Ring Protect Pro subscription. See Ring Protect Subscription Plans for more information.
What payment methods are accepted on Ring.com?
You can pay for your subscription plans with any debit or credit card. To view accepted payment methods for Ring products, see this article.
Can I use a gift card to pay for a Virtual Security Guard subscription?
No. We don’t support gift cards as payment for subscription purchases.
How do I add new devices to Virtual Security Guard?
After you purchase your subscription, you’ll be able to authorize new devices during setup. If you add a new compatible device at a later date, you can enroll the device in the Virtual Security Guard section of your Control Center in the Ring app.
1 Virtual Security Guard is available only within the U.S. (all 50 states, but not U.S. territories), and is an add-on service that requires enrollment, and the following (all sold separately): a subscription fee per enrolled location in addition to a compatible Ring Protect plan, a Ring Alarm system, enrollment in Ring Alarm professional monitoring, and at least 1 eligible device. Rapid Response is the seller and provider of the camera motion person detection monitoring service and agents. Ring bills your Ring account for this service. Virtual Security Guard subscription fee includes 175 monitored camera motion person detection events per month. Opt into Extra Events for an additional cost. Ring Alarm sensors are not monitored by Virtual Security Guard (Alarm sensors only trigger Alarm professional monitoring). Learn more here.
