If you’ve verified that your doorbell transformer supplies 16 volts AC at ~30 VA, but your Ring Doorbell is not functioning correctly, you may need to bypass your internal doorbell.
Symptoms of insufficient power include:
- Regularly losing connection to your Wi-Fi network
- Freezing up or shutting down during the ringtone sound after a button press.
- Voltage reading under Device Health steadily drops during evening with night vision on.
- Regularly shutting off (the white light on the front will turn off)
- Freezing up during a live event
- Not ringing your existing internal doorbell correctly
- Night vision doesn't work
- Ring Pro works fine for a couple of events and then stops working
Note: This article is for owners of Pro Power Kit V2. If you've been sent a Pro Power Cable for the purpose of bypassing your doorbell, visit this article for instructions.
|Pro Power Kit V2||Pro Power Cable|
To Bypass Your Internal Doorbell:
- Turn power off at the breaker.
- Remove the cover from your internal doorbell.
- Loosen the “Front” and “Trans” terminal screws.
- Remove the old Pro Power Kit and its attached wire harness.
- Remove the protective decal from the new Pro Power Kit V2 to expose the Bypass Mode wire terminals.
- Detach the doorbell wires from the internal doorbell and straighten the ends.
- Firmly insert the doorbell wires into the Bypass Mode holes on the Pro Power Kit V2 until they lock into place.
- Replace the cover on your doorbell.
- Turn the power back on at the breaker.
- In the Ring app, select your Ring Doorbell Pro. Then tap the gear-shaped icon, and set Doorbell Type to None.
If you ever need to remove your doorbell wires from the Pro Power Kit, press down on the lever on the rear to open the terminal clamps, and pull the wires straight out.
Want a New Doorbell Chime?
Your Ring Pro should be working well, but your internal doorbell has been silenced.
You can still receive Ring and Motion Alerts with your mobile device, but if you prefer to have a dedicated doorbell chime, consider adding a Ring Chime or Chime Pro.
Learn more at: