Spare Parts FAQ

Ring has spare part kits available that contain everything you need to get your Ring device back where it belongs, protecting your home.  

How much do the spare part kits cost?

 

Spare part kits can be purchased for $20(U.S.) on Ring.com

Can I purchase spare part kits in a retail store?

 

No. Spare part kits are only available on Ring.com.  

Are spare part kits available in Europe, the UK, or Australia?

 

No. At this time spare part kits are only available in the United States and Canada. We will inform our neighbors on Ring.com when spare part kits are available in other territories.

Can I just buy the individual part I need?

 

No. Spare parts are not available for sale on an individual basis. They can only be purchased as a kit from Ring.com. Should this change, we will inform our neighbors on Ring.com.

Can I return a spare part kit to Ring?

 

Yes. Ring spare part kits are covered by the same return policy that covers the rest of our devices. You have 30 days from the date you received your kit to to request a full refund. You are responsible for covering the cost of return shipping. Once we receive your product, you will be refunded the full amount of the returned kit to the original payment source used.  

Will the colors of the spare parts match my current Ring device?

 

Yes. Any part that would be visible on your Ring Device can be purchased in either white or black in order to blend with your home. 

 

The Stick Up Cam is no longer being sold on the Ring.com Web site. Can I get still get  spare parts and support for it?

 

Yes. One of the five versions of the spare part kits currently on sale is specifically for the Stick Up Cam. Stick Up Cam is still supported by Ring and all policies that apply to any of our other products continue to apply to Stick Up Cam.  

 

What parts come in the spare parts kits?

 

We have five different versions of the spare part kits currently on sale. The kits are listed below along with the parts that come in them:   

  Spare Parts Kit Kit Contains
 FLC_Silo_BK_2d_Lights_On.jpgFloodlight Cam 8EK5S7-WEN0-1_720x.jpg
  • Mounting screws
  • Wire caps
  • Screwdriver handle
  • Screw bit
  • Drill bit
  • Mounting hook
  • Wire nets
  • Light switch stickers
  • Window stickers
SCB_Silo_BK_2d.jpgSpotlight Cam Wired 8EK7S7-BEN0-1_720x.jpg
  • Mounting screws
  • Screwdriver handle
  • Screw bit
  • Wire clips
  • Security screws
  • Mounting bracket
  • Level
  • Window stickers
 SUC_Silo_BK_2d.jpgStick Up Cam 8EK6S7-0EN0-1_da918571-6f4b-4355-baee-6aa554ef6e30_720x.jpg
  • Mounting screws
  • Stick Up Cam mount
  • Mechanical screws
  • Screwdriver handle
  • Screw bit
  • Drill bit
  • Charging cable
  • Window stickers

RVD_Silo_SN_2c.jpgRing Video Doorbell

8EK2S7-0EN0-1_8e3a6365-6abd-405e-ae67-0bb7f97e745f_720x.jpg
  • Charging cable
  • Mounting crews
  • Screwdriver handle
  • Screw bit
  • Drill bit
  • Spade connectors
  • Wire nets
  • Mounting plate
  • Security screws
  • Window stickers
 RVD2_Silo_SN_2b.jpgRing Video Doorbell 2 8EK3S7-0EN0-1_720x.jpg
  • Charging cable
  • Level
  • Mounting screws
  • Screwdriver handle
  • Screw bit
  • Drill bit
  • Spade connectors
  • Wire nets
  • Adapter plate
  • Adapter plate screws
  • Security screws
  • Terminal screws
  • Window stickers

 

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