Controlling Ring Devices With Users and Roles

Ring device Owners have control over every aspect of their Ring devices like Ring doorbells, and Ring cameras with Shared Users. Shared Users have limited access to the Ring devices and can't control settings. An account Owner can invite an unlimited number of Shared Users to share their Ring devices. Likewise, a Ring Alarm system Owner can invite an unlimited number of Shared Users and Guest Users to share their system.

• Owner: In addition to being able to view cameras and view and share videos, the device Owner can add new Shared Users, adjust system settings and change account information.
• If you have a Ring Alarm system, the Owner can invite Shared Users and Guest Users.
• Ring doorbells, Ring cameras, and Ring Alarm allow an unlimited number of Shared Users.
• Shared User: A Shared User cannot change system settings or account information but can view cameras and view and share videos. Access to particular cameras can be granted or taken away by the Owner.
• If you have a Ring Alarm system, the Shared User can also arm and disarm* the Ring Alarm system and unlock any lock they've been given access to by the Owner.
• Guest User: If you have a Ring Alarm system and an integrated Z-Wave lock, the Guest User can also arm and disarm* the Ring Alarm system and unlock any lock they’ve been given access to by the Owner using a PIN code.

The lists below outline the scope of Owner, Shared User and Guest User abilities.

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Roles and Abilities

Owner
Owner is the highest level of device access. For Ring cameras, doorbells, and Ring Alarm, an Owner's abilities include:

• The ability to access a list of Shared Users.
• Ability to invite an unlimited number of Shared Users.
• Ability to remove Shared Users
• Edit, view, and delete Locations (addresses).
• Ability to control and configure devices
• Authority to change account/payment or address information.
• Access to Live View.
• View and share video clips.*
• Receive and control notifications.*
• View Event History.*
• For Ring Alarm system Owners only:
• Change Ring Alarm monitoring¹ settings (type of monitoring, emergency contacts, verbal password, and permits)
• Add and delete Devices from the Base Station.
• View and control a Base Station Device.
• Ability to assign and change others' access codes.
• Can arm and disarm the Ring Alarm system.*

Shared User
For Ring doorbells, Ring cameras, and Ring Alarm system, Shared Users can:

• Access Live View.
• View and share video clips.*
• View Event History.*
• Can receive and control notifications.*
• For Ring Alarm system, Shared Users can:
• View and control a Base Station.
• Lock and unlock* connected locks.
• Arm and disarm* the Ring Alarm system.

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Guest User
Guest User is only available for the Ring Alarm system and is the lowest level of system access. Guest Users are able to use some aspects of the Alarm system by using a PIN number provided by the Owner, but cannot configure the Ring Alarm or alter account/payment information.
Guest Users can:

• Lock and unlock connected locks using a PIN number.
• Arm and disarm* the Ring Alarm system from the Keypad using a PIN number.

Adding, Editing, and Deleting Users
Shared Users are added to the system by invitation of an Owner. In order to extend an invitation to become a Shared User, an Owner has to know the Shared User's email address.

Once the Owner has sent an invitation, the new Shared User will receive an email telling him or her how to verify themselves and gain access to the system.

To add a Shared User, do the following:

1. In the Ring app, tap on the three lines on the top of the Dashboard screen.
2. Select Devices.
3. Tap the device you want.
4. Tap Shared Users.
5. Enter the email address of the person you wish to extend an invitation to. Each Shared User must have a separate email address.
6. Assign the shared devices.
7. Tap Send Invite.

Note: Devices must be assigned to Shared Users individually. If you have a doorbell and two cameras, the Shared User needs to be invited to share each device. Shared User invites are valid for 7 days.

Note: If you have more than one Location with Ring devices, make sure you’re on the correct Location.

• Tap on the address at the top of the menu.
• Tap the Location where the device is located.

To resend an invitation:

1. In the Ring app, tap on the three lines on the Dashboard screen.
2. Select Devices.
3. Tap the device you want.
4. Tap Shared Users.
1. Enter the email address of the person you wish to extend an invitation to.
2. Each Shared User must have a separate email address.
5. Assign shared devices.
6. Tap Send Invite. Invites are valid for 7 days.

To edit a Shared User:

1. In the Ring app, tap on the three lines on the Dashboard screen.
2. Select Devices
3. Tap on the device you want.
4. Tap Shared Users.
5. Tap the Shared User that you would like to edit.
6. Make the changes you would like to make.
7. Tap Save.

To delete a Shared User:

1. In the Ring app, tap on the three lines on the Dashboard screen.
2. If you have more than one Location with Ring devices, make sure you’re on the correct Location.
1. Tap on the address at the top of the menu.
2. Tap the Location where the device is located.
3. Tap Shared Users.
4. Tap the Shared User that you would like to edit.
5. Tap Delete
6. Tap Save.

Ring Alarm PIN Codes
Each User must assign themselves a unique, 4 -digit PIN code which cannot be duplicated with other Users. A User can use their PIN code to arm and disarm the Ring Alarm system using the Keypad. PIN codes can be changed at any time through the Ring app.

Note: Although all Users can have PIN codes, an Owner is the only user who can edit or change a PIN code.

To change a PIN code:

1. In the Ring app, tap the three lines on Dashboard screen.
2. Tap Users.
3. Tap the User that you would like to change.
4. In the Protect Access section, tap Personal Access Code.
5. Enter a four-digit code, then re-enter the code.
6. Tap Save.

Camera Access with Ring Alarm
If Ring cameras, doorbells, and Ring Alarm are present at a Location, all Shared Users can access all the cameras and doorbells there by default. This is, however, at the Owner’s discretion. An Owner can limit any Shared or Guest User’s access to cameras and doorbells at their Location.

¹ A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.