Managing Ring Alarm Users and Roles

Decide who has access to your Ring Alarm by setting up Shared and Guest User access in the Ring app. Choose whether Users have limited access to your system’s functionality or if they have comprehensive access to your system and connected devices.

A User is anyone who has any level of access to the system at a Location. Each User will be assigned a User Type, which determines how much access they have to Ring devices and features. The User who sets up the system will automatically become the Owner. An Owner can invite users to the system to become Shared Users or Alarm Guest Users.

• Owner: In addition to being able to view cameras and view and share videos, the Owner can also add new Users, adjust system settings, change account information, and grant access to Shared Users. If you have a Ring Alarm, the Owner can also change monitoring settings and arm and disarm the Ring Alarm System. Digitally arming and disarming requires a Ring Protect Plan subscription.
• Shared User: A Shared User cannot change system settings or account information but can view cameras and view and share videos. Access to particular cameras can be granted or taken away by the Owner. If you have a Ring Alarm system, the Shared User can also arm and disarm* the Ring Alarm system and unlock any lock they've been given access to by the Owner.
• Alarm Guest User: Alarm Guest Users do not have app access. If you have a Ring Alarm, they can arm and disarm using the Keypad. If you also have an integrated Z-Wave lock, you can give Alarm Guest Users the option to lock and unlock your smart lock. If you link your Z-Wave smart lock to your Ring Alarm, Alarm Guest Users can both unlock and disarm any lock they've been granted access.

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Ring Alarm has a limit of 256 access codes. This includes Owner, Shared User, Alarm Guest User, and Duress Codes.

• See below for a full list of Owner and Shared User abilities.
• Using Ring at your business? Tap to learn more about giving employees Shared User and Guest User access to Ring devices.

Roles and Abilities

• Owner: Owner is the highest level of access. Their abilities include:
• The ability to access the Users' list from Location Settings.
• Ability to invite other people to become Shared Users.
• Ability to remove Users.
• Change Ring Alarm monitoring settings (type of monitoring, emergency contacts, verbal password, and permits)
• Edit, view, and delete Locations.
• Add and delete Devices from the Base Station.
• Ability to control and configure devices.
• View and control a Base Station Device.
• Authority to change account/payment or address information.
• Full access to live camera video.
• View and share video clips.*
• Receive and control notifications.*
• View History.*
• Assign and change others' access codes.
• Limit others' access to cameras and doorbells.
• Arm and disarm the Ring Alarm system.*

Shared and Guest Users limit
While a location can have one (1) Owner, there is no limit to the number of people who can be assigned Shared or Guest User roles. People can also be assigned different Roles at different Ring Alarm locations.

• Shared User: Shared User is the next level of system access. They are able to use some aspects of the system but cannot configure it nor alter account/payment information. Their abilities include:
• Access to live camera video (which cameras the User has access to is determined by the Owner).
• View and share video clips.*
• View and control a Base Station.
• View History.*
• Receive and control notifications.*
• Lock and unlock connected locks.*
• Arm and disarm the Ring Alarm system.*
• Alarm Guest User: The lowest level of system access. They are able to use some aspects of the system by using an access code provided by the Owner, but cannot configure it nor alter account/payment information. Their abilities include:
• Lock and unlock connected locks using an access code.
• Arm and disarm the Ring Alarm system using a access code.

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Adding, editing, and deleting Users

Users are added to the system by invitation of an Owner. In order to extend an invitation to become a User, you will have to know their email address. Once the Owner has sent an invitation, the new User will receive an email on how to verify themselves and gain access to the system.

To add a User:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Settings.
4. Tap Shared Access or Users and Pets.
5. Tap Add User
6. Select the type of User you'd like to add.
7. Follow the in-app instructions to create and send an invite via email.

To resend an invitation:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Settings.
4. Tap Shared Access or Users and Pets.
5. Select the User that you would like to resend the invitation to.
6. Tap Resend Invite.

To edit a User:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Settings.
4. Tap Shared Access or Users and Pets.
5. Tap the User that you would like to edit.
6. Make the changes you would like to make.
7. Tap Save.

To delete a User:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Settings.
4. Tap Shared Access or Users and Pets.
5. Tap the User that you would like to delete.
6. Scroll to the bottom of the screen and tap Remove User.
7. Tap Remove.

Access Codes

Each User must assign themselves a unique access code. A User can use their access code to arm and disarm the Ring Alarm system using the Keypad. An access code is four digits long and cannot be duplicated or shared with any other users. It can also be changed any time through the Ring app.

Editing and changing access codes
Although all Shared and Guest Users can have access codes, only the Owner has permission to edit or change a code.

To change a PIN code:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Settings.
4. Tap Shared Access or Users and Pets.
5. Tap the User whose code you would like to change.
6. Tap Reset access code.
7. Enter a new four-digit code.
8. Tap Done.

Camera Access

If Ring cameras, doorbells, and Ring Alarm are present at a Location, all Users can access all the cameras and doorbells there by default. However, an Owner can limit any Shared or Guest User’s access to specific cameras and doorbells at their Location.

If you are an Owner and would like to change the type or number of cameras a User has at your Location:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap Settings.
4. Tap Shared Access or Users and Pets.
5. Tap the User that you would like to change.
6. Switch the toggles to turn on/turn access to specific devices for that User.
7. Once you’re finished choosing, tap Save.