Locations Information

Locations are a function in the Ring app that allows you to group your Ring devices by their physical location.

All devices, Ring Protect subscriptions, and videos are tied to a specific location and can’t be shared between locations.

For example, if you have a Ring Alarm and a number of Ring cameras at both your home and your place of business, you would group these devices into "Home" and "Business" locations.

When you want to check on the status of a business camera or make an adjustment to your home's Ring Alarm, you can view devices at that particular Location.

Need to manage your Locations?

Does Ring Protect cover devices in multiple Locations, or do I need separate plans?

All devices at one address will be covered under a Ring Protect plan. You’ll need to subscribe to a compatible Ring Protect plan separately for each address you want to cover.

Do I need to use my exact address when defining my Location?

Yes, especially if you are using a Ring Alarm. The address you define in your Location is where police or emergency responders will be dispatched.

Why does the Ring App ask what type of location I have?

Different types of locations have access to different services and benefits. For instance, Neighbors with Ring Alarm and a Ring Protect Pro subscription can get emergency fire assistance for a home, but not for a business. Specifying your location also ensures you get app and email messages that are relevant to your location type.  

Is there any limit to the number of Locations I can have on one Ring account?

The limit depends on your setup, and most accounts can support up to 10 Locations.

Can I add a Ring Alarm device to a Location that only has cameras or a doorbell?

No. Ring Alarm devices can only be added to a Location that has Base Station.

Can I add a device to any Location?

You can add a camera or doorbell to any Location. Go to that Location, then add the device in the Ring app. Ring Alarm devices are locked to the base station with which they’re first set up, and cannot be added to a Location without a base station or transferred between base stations at different Locations.

Can I move a device between Locations?

You can move a camera or doorbell between any Location. Ring Alarm devices cannot be added to a Location without a base station or transferred between base stations at different Locations.

Does the Ring app give me access to video from cameras at all of my Locations?

Yes, you are able to access all of the cameras that are currently attached to your Ring app account by simply switching between Locations. You will get live view functionality with all devices, but will only have saved recordings for those devices that are subscribed to a Ring Protect Plan.

Note: The number of cameras you have access to may be restricted by your Role.

Learn about Ring App Users and Roles

Can two people each have a Location with the same address?

Yes. Locations are specific to each Ring account. Also, apartment units are not considered the same location.

Can I specify which types of alert to receive from each Location?

Yes. When you select a Location in the Ring app, any changes you make to alert settings are specific to that Location.

What if I accidentally subscribed to an additional Location and need to remove it?

Locations can be deleted. When a Location is deleted, the plan is also canceled. Please call the Customer Support team to help you with this issue.

Do I need to download my videos before moving a device from one Location to another?

If your device is on Ring Protect Basic, your videos will remain. If your device is on a Protect Plus or Pro plan and you are moving to a Location that is not covered, you need to download any videos you want to keep.

Can I get a refund if I remove a Location that I subscribed to?

If you find yourself in this situation, please call the Customer Support Team for assistance.

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