The following FAQ answers many of the general questions about Ring Neighbors. Where applicable, the FAQ includes links to articles where you may find more information.
Ring Neighbors expands the Ring of Security from your home to your neighborhood by letting you easily share and communicate with your neighbors about crime and safety, so you have up-to-date local crime data at your fingertips. We believe that knowledge and communication foster stronger and safer communities. Together, we can make our neighborhoods better places to live for our families, friends, and neighbors.
No, Ring Neighbors is a completely free feature in your Ring app. You're signed up for it as soon as you register your Ring app.
Your Ring Neighbors is on your device screen. Simply slide it to the left to find your neighborhood.
Yes! If you have multiple Ring products in different locations, you'll be automatically placed in a Ring Neighbors neighborhood for each location. To find your neighborhoods, use the drop down menu on your Ring Neighbors feed.
Yes. While you can't add or delete individual houses to your neighborhood, there is a control within your Neighbors settings called "Neighborhood Radius" that will grow or shrink the area around your Ring device that is considered part of your neighborhood. Be aware that growing the radius of your neighborhood will increase the number of alerts you receive.
To reach the control, tap the three-lined icon at the top of the screen, then tap "Neighborhoods" on the lower left and tap "Customize Radius".
Yes. Within the Neighbors settings is a control called "neighborhood name" that will allow you to name your neighborhood anything you'd like.
To reach the control, tap the three-lined icon at the top of the screen, then tap "neighborhoods" on the lower left and tap "neighborhood name."
Yes. Within the Neighbors settings is control called "Get Neighborhood alerts" that will allow you to control the number and/or frequency of alerts you receive.
To reach the control, tap the three-lined icon at the top of the screen, then tap "Neighborhoods" on the lower left and tap "Get Neighborhood Alerts."
Ring Neighbors is a social space that allows neighbors to share videos, images, and information about local crime and crime prevention in order to make their neighborhoods safer. These are the features of Ring Neighborhoods you can use:
- You can share videos taken by your Ring devices with your neighbors.
- You can share images with your neighbors.
- You can share text-based posts with your neighbors.
- You can comment on your own or other people's posts.
- You can view local news items related to crime and safety.
- You can rate particularly good or important pieces of content as "helpful."
- You can flag unhelpful or inappropriate pieces of content and have them removed from the content feed.
Flag it. There are controls within Ring Neighbors that allow you to flag inappropriate content. Once content is flagged as inappropriate, our 24/7 moderation team will review it and if it's judged to be inappropriate it will be removed from the content feed.
To flag content, tap the three-period icon at the top of the post and tap "Flag as inappropriate." To flag a comment as inappropriate, simply tap the comment, then tap "Flag as inappropriate."
If you see any inappropriate or incorrect information outside of the Neighbors portion of the app, you can send an email to takedowns@Ring.com for expedited support.
No. How much information about yourself you choose to share on the Ring Neighbors' feed is up to you, but no personally identifiable information, including your exact location, will be placed on the feed by the Ring app nor is any information accessible by your Neighbors.
Yes. There are connections within Neighbors itself that allow you to connect it to Facebook or the NextDoor network. You can also access your smartphone's sharing controls to share content through things like email.
To reach the control, tap the three-lined icon at the top of the screen, then tap "Neighbors" on the lower left and tap "Social Settings."
Yes. We have a list of Community Guidelines we expect everyone who uses Ring Neighbors to follow. They're not particularly onerous, just a listing of common sense guidelines designed to create an inclusive and welcoming space for all our neighbors to make their neighborhoods safer.
Ring Neighbors is currently only available in the United States. Keep an eye on your app for notification when Ring Neighbors will be available in your area.
Ring Neighbors evaluates crime and safety information that comes from risk reporting agencies, verified social media accounts, public safety systems, and many other sources to identify incidents in real time. Our command center of news analysts monitors every alert that comes through our system and determines if they are relevant crime & safety incidents to send out to Ring Neighborhoods.
Yes. You can change the sound of your Ring Neighbors notifications at any time.