Ring Neighbors' Community Guidelines

Welcome to Neighbors.

Neighbors is a place to share, discuss and raise awareness about crime and safety-related activity in your community.

We believe that when communities work together, we create safer neighborhoods. 

Have something to share? Here is what you should report to your neighborhood:

Criminal Activity

Criminal activity involving, theft, damage, illegal entry, or violence.

Unexpected Activity

Unexpected or unusual behavior of individuals that is cause for concern.

Safety

Discussion of potentially dangerous incidents or activity.

Lost Pets

Missing and found pet family members.

Neighborly Moments

An act of kindness from someone in the community

Please make sure to follow these guidelines:

  • Help your neighborhood stay on-topic. Neighbors is a place to post about local crime and safety information that may impact your neighbors. Avoid discussing personal issues, making commercial solicitations, or any topics that are not crime or safety related. 
  • Be detailed. Be sure to provide enough information to allow your neighbors to understand the incident.
    • Provide unique details like clothing. Avoid relying on vague physical characteristics that are shared by many people.
    • Clearly identify who, what, when, where, how, and if applicable, your reasons for suspicion.
  • Be respectful and neighborly. Do not engage in personal attacks or use crude, inappropriate or insulting language. Harassment and bullying are strictly prohibited. 
  • Never engage in hate speech, racial profiling or other forms of prejudice. Personal attributes like race, ethnicity, nationality, religion, sexual orientation, immigration status, sex, gender, age, disability, socioeconomic and veteran status, should never be factors when posting about an unknown person. This also means not referring to a person you are describing solely by their race or calling attention to other personal attributes not relevant to the matter being reported.
  • Do not promote or encourage violence or vigilantism. This includes encouraging people to confront suspects, use force against others, or other dangerous behavior.
  • Do not show disturbing content that is likely to cause others distress. If you're unsure, consider adding a warning to your post.
  • Respect the privacy of others. Do not post personally identifying information, like phone numbers or full names. Do not upload photos, audio or video of individuals or activities where a reasonable person would expect privacy. For example, someone recorded in a bathroom.
  • Do not post content that contains personal information of a child under the age of 13. This includes, but is not limited to: full names, addresses, photos and/or videos that clearly contain a child's image or voice.

Request for Assistance Posts

‘Request for Assistance’ is a post category within Neighbors that enables public safety agencies to ask the public for help with an active investigation. There are a couple important differences between Request for Assistance posts and other posts categories on Neighbors. First, only public safety agency users can create a Request for Assistance posts. Second, Request for Assistance posts contain the contact information for the public safety user conducting the investigation, as well as a link that allows Ring customers to securely and privately share their Ring videos with the public safety agency. Local public safety agencies on Neighbors must follow the following guidelines when creating Request for Assistance posts:

  • Request for Assistance posts may not be used:
    1. to intentionally gather information about lawful activities, such as First Amendment assemblies.
    2. for general announcements, public service announcements or events.
  • Request for Assistance posts must contain:
    1. information in reference to an active investigation.
    2. a valid agency reference number for an active investigation.
    3. contact information including an email address or phone number. 
  • Request for Assistance posts may not contain:
    1. hate speech, racial profiling or other forms of prejudice.
    2. content which would harass, threaten, intimidate or incite violence.
    3. personally identifiable information of crime victims, including victims of sexual assault or domestic violence. Missing or abducted persons may be identified if the information may assist in locating or recovering the victim.
    4. language which appears to threaten or pressure users to provide information.
  • A public agency user may publish up to two (2) Request for Assistance posts per incident/case.
  • Once published by a public agency user, the user may not edit or delete a Request for Assistance post.

Visit A Helpful Guide to Request for Assistance Posts to learn more about Request for Assistance posts and view the Request for Assistance Post Policy.

By working together, we can make our neighborhoods better places to live for everyone.

If you see anything that doesn't belong on Neighbors, please report it to our team by tapping “...” and selecting “Flag as inappropriate.”

If you would like to learn how to disable the Ring Neighbors app, click here. 

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?

×

 

 



Send Feedback