What to Do if Your Spotlight Cam Battery Goes Offline

It is possible under certain circumstances for your device to lose its connection to your Wi-Fi network. 

This article will detail the circumstances in which your Ring device can lose its connection and what to do if this occurs.

Why Ring Devices Can Go Offline

There are a variety of circumstances that can cause your Ring device to lose its connectivity. These include:

  • A power surge that causes a problem with your Internet router.
  • You temporarily lose power which affects your Internet router. 
  • A wire in your router setup temporarily comes loose.
  • You change your Wi-Fi network password.
  • The removable battery needs to be charged.

It's important to understand that most of these circumstances are temporary. In most cases, as soon as the circumstance that caused the disconnect to occur clears up, your Ring device will automatically reconnect to the network. Very rarely though, your device will remain disconnected. That's when you should run through troubleshooting steps in order to identify the possible sources of the disconnection. 

Your Troubleshooting Routine

  • First, verify that the issues you are experiencing are the result of a Wi-Fi disconnect. To check your Ring device's internet connection, open the Ring app, select your Ring device, and select Device Health.
If your Ring device is offline, it will say "Offline" under the Network header. 
  • Next, check that all of your wires are properly plugged in and that all the lights on the front of the router are green. 
  • Check to see whether another Wi-Fi device is having a problem connecting to the network.
  • Unplug your router for 30 seconds and then plug it back in. See if your Spotlight Cam automatically reconnects. 
  • Try removing and then replacing the internal battery. See if your Spotlight Cam automatically reconnects.
  • Press the Setup button on the Ring device to put the device into Setup Mode. Wait 10 seconds, then press it again and see if your Ring automatically reconnects. 
  • If all else fails, check your device's battery to make sure it's properly charged.


Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.