Ring's General FAQ - Frequently Asked Questions

 

 

The following FAQ answers many of the general question about Ring products. Where applicable, the FAQ incudes links to articles where you may find more information.

 

General Questions

 

How do Ring products work? 

Ring products are based on a simple principle -- use your existing home Wi-Fi network to create a ring of security around your home. By hooking up to your Wi-Fi, Ring products use the free Ring app (available for Apple, Android, and Windows 10 devices) to alert you whenever someone approaches your door or comes in range of a security camera. You can then view an HD video stream of the person and speak to them using two-way audio communication. The free Ring app also allows you to control all the other functions of your Ring devices such as floodlights and sirens and video recording. Put simply, with Ring products, you're always home.

How large are Ring products?

Ring Video Doorbells come in a range of sizes ranging from the slightly larger original Ring Video Doorbell (which contains its own battery) to the sleek Elite (which is wired to an existing power supply). The following chart lists the dimensions of our product line:

Product  Dimensions
 Ring Video Doorbell  4.98 x 2.43 x 0.87 in. or 12.65 x 6.17 x 2.21 cm
 Ring Video Doorbell 2  5.05 x 2.50 x 1.08 in. or 12.83 x 6.35 x 2.74 cm.
 Ring Video Doorbell Pro  4.5 x1.85 x 0.80 in. or (11.43 x 4.7 x 2.03 cm.)
 Ring Video Doorbell Elite  4.7 x 2.75 x 0.43 in. or (11.96 x 6.94 x 1.10 cm.)
 Ring Stick Up Cam  4.98 x 2.43 x.97 in
Ring Spotlight Cam  4.96 x 2.72 x 2.99 in..
 Ring Floodlight Cam  4.5 x 2.7 x 2.7 in. or (12.5 x 6.9 x 6.9 cm.)
 Ring Chime   3.75 cx 2.88 x 2.2 or (6.985 x 4.775 x 3.302 cm).
 Ring Chime Pro  3.75 cx 2.88 x 2.2 or (6.985 x 4.775 x 3.302 cm).

Does a Ring device require power wires to work?

It depends. Certain models of Ring Video Doorbells and mounted cameras come with internal batteries that will last six to twelve months with normal use before needing to be recharged. All Ring products, however, come with equipment designed to hook the device up to your home's existing wiring. Consult the individual product's FAQ for a listing of the power options available for that device.

Ring Video Doorbell

Ring Video Doorbell 2

Ring Video Doorbell Pro

Ring Video Doorbell Elite

Ring Stick up Cam

Ring Floodlight Cam

Ring Spotlight Cam

Ring Chime

Ring Chime Pro

If the device uses a battery, how long does it take the battery to recharge?

Depending on the device, it should take between four and 10 hours for a bettery to fully recharge.

Will I be notified when the battery in my Ring device is running low?

Yes. You will receive email reminders when your battery runs low. The Ring app also features a low-battery warning, as well as a battery level indicator that you can check at any time.

Are there any additional fees involved?

All Ring devices will operate without an additional fee or subscription. You will receive alerts when visitors press your foorbell or trigger motion sensors in your device. You will also get live streaming video and two-way audio. There is, however, a Ring Protect Plan service that requires a small fee. Ring Protect Plus will allow you to record, download, play back, and email recordings of Ring videos. As an added bonus, having a Ring Protect Plus plan subscription also entitles you to a 10% discount on future Ring Purchases.

Click here for more information on Ring Protect Plus Plan.

Click here for more information on the Ring 10% Discount.

How can I get help with the setup and installation of my Ring device?

You're here now! The Ring Help Center at Support.ring.com has hundreds of articles available on all aspects of installing and operating your Ring devices. In addition, our Community Support Team is available 24 hours a day, seven days a week to answer all of your questions.

Click here for Community Support phone numbers for your region.

What happens if someone steals my device?

If your Ring device is stolen, please contact us with a police report and we will replace it free of charge.

Click here for more information on Ring's theft replacement policy.

Are there any territories or countries that block the use of Ring devices?

Unfortunately yes. Ring's connection protocols are blocked in the United Arab Emirate, Qatar, Jordan, and Saudi Arabia. That means you won't be able to use Ring in these countries.

Setup

 

Do I need a Wi-Fi connection to set up my Ring device?

Yes. Ring devices require a wireless internet connection for operation. Ring devices are compatible with wireless routers running 802.11 B, G, or N, on 2.4 GHz.

Does my Ring device need to be attached to the computer during the setup process?

No. Ring devices are set up wirelessly by the Ring app on your smart device. You do not need to connect your Ring device to a computer during setup or operation.

Do I have to charge my internal battery prior to setting up and installing my Ring doorbell?

No. Although it is recommended that you charge your battery to 100%, most Ring devices with batteries arrive with a battery charge ranging from 50 to 70%.

Why do i need to connect my Ring device to my personal Wi-Fi network?

Among other functions, your Ring device uses your Wi-Fi network to send live HD video and audio to the Ring app on your smart device.

Where can I download the Ring app?

Right here! Click here to go to the Ring app download article.

 

Installation

 

Can I mount a Ring device to other surfaces, such as glass?

Yes, for certain devices such as a Ring Video Doorbell or Ring Video Doorbell 2. Most Ring devices, though, will need to be mounted on a sturdy surface such as wood, stucco, brick, or concrete,

What doorbell transformers are compatible with a Ring doorbell?

Ring doorbells may be connected to low voltage tranformers that power home doorbell kits. You can connect a Ring doorbell in series with a transformer operating between 8V and 24V AC only. Intercom systems and DC transformers are not compatible.

Click here for an article on connecting the Ring Video Doorbell to a transformer without a doorbell kit.

Click here for an article on connecting the Ring Video Doorbell 2 ro a transformer without a doorbell kit.

What is a Ring Chime Pro and how will it improve my Wireless internet connection to my Ring device?

A Ring Chime Pro is a a stand-alone unit that extends the range of your Wi-Fi signal by repeating the signal over a greater distance. Once you connect your Chime Pro to your Ring device, simply position the extender somewhere near your Ring device to ensure the best possible signal.

Click here to learn more about Ring Chime Pro.

Click here for some tips and tricks in placing your Chime Pro.

Do I have turn off the power in my house before installing a Ring device?

This will vary depending on your product, but as a general rule, yes, you should turn off the power any time you're working with wires.

Will I have to purchase anything at a hardware store in order to install my Ring device?

No. Everything your need to install your Ring device including tools, screws, and wires is included in the box when you purchase the product.

Compatability

 

What version of iPhone, iPad, Android, or Windows will I need?

Apple devices must be iOS 8 or newer. Android devices must be version 4.1 or newer. Windows machines must be running Windows 10 or newer.

Are Ring devices compatible with Blackberry devices?

No. Ring devices are not compatible with Blackberry devices.

Do Ring devices work with other home automation devices?

Yes. Ring devices are compatible with a variety of home automation systems and can be chained together with other smart devices through the use of IFTTT.

Click for an article on creating an IFTTT app that will work with your Ring devices.

Do Ring devices work with multiple users?

Yes. You are able to make subsidiary or shared accounts with other users that will allow them limited control over your Ring devices.

Click here for an article on creating shared accounts.

How many smart devices can I pair to each Ring device?

You can pair as many Wi-Fi enabled smart phones and tablets as you would like to a Ring Device.

Technical

 

Can Ring devices withstand the elements: extreme heat, cold, rain, and snow?

Yes. Ring products will work in freezing temperatures and are resistant to rain. In general, Ring products are rated for operating temperatures between -5 to 120 degrees F. (-20 to 50 degrees C.).

Does Ring support WPA2?

Yes. Ring devices support WPA2, WPA, and 64-bit WEP. We recommend WPA2 for best results.

Do Ring devices use Bluetooth?

No. Ring devices operate through Wi-Fi, not Bluetooth.

What is the video quality put out by Ring devices?

Video quality varies depending on the device you choose. The original Ring Video Doorbell puts out video at 720p HD. Later versions of the video doorbells and security cameras put out video at 1080p HD.

Do I need a static IP from my internet service provider?

A static IP is not required. Most of the connection process for Ring products is handled automatically through the Ring app.

Would I be able to assign a static IP to my Ring device?

Yes. You can assign a static IP address to a Ring device during the Wi-Fi setup process.

Can my Ring device run only within my internal Wi-Fi LAN?

Ring products require internet connectivity to connect and send push notifications to your device. Connecting ensures that your Ring device can manage sessions and reach your smartphone or tablet whether you are at home or away.

Payment

 

Will I be charged on order or when my Ring product ships?

You will be charged as soon as you place your order.

What kind of payment security do you have in place?

All credit card information is processed by Stripe, a third party company (https://stripe.com).Your connection with our servers and Stripe is made through HTTPS, the standard secure protocol for handling sensitive information.

Is there a warranty for Ring products?

Yes. There is a one-year parts and labor warranty and lifetime purchase protection.

Click here for more information on Ring's Limited Warranty and Purchase Protection Plan.

Will I receive an invoice for my Ring product?

After you place your order, we will send you a purchase confirmation email. You can log into your Ring account to view your order history and from there view a printable invoice.

Can I pay through PayPal?

Yes. We offer PayPal as a payment option on the checkout page to purchase Ring products only. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a credit card. PayPal is not supported for recurring subscription billing.

Are Ring products FCC approved?

Yes. Ring products are FCC approved.

Shipping and Returns

 

What are my shipping options? Do you offer overnight or expedited shipping?

Ring products: We ship all domestic (within the U.S.) orders at no cost to you via USPS Priority Mail which generally takes five to seven business days from the time the order is processed. We charge $20 for international delivery of all Ring orders, including orders that include Ring Chimes.

Chime and Chime Pro: If you're only ordering Chime or Chime Pro(s), there is a shipping charge of $4.95 for delivery within the U.S. and $9.95 for international delivery.

For domestic orders (within the U.S.), we offer two options for expedited shipping: FedEx Express Saver 3-day delivery for $19.95 and FedEx Overnight for $29.95. Please note that we don't currently offer expedited shipping for Chime-Only orders.

Can I expedite my international order?

We don't offer expedited shipping for international orders.

What are my Chime shipping options?

Chime or Chime Pro shipping is free if you order it with another Ring product. If you buy the Chime or Chime Pro without another Ring product it will cost $4.95 domestic or $9.95 outside of the U.S. International Chime orders are delivered via postal mail.

When will my order ship?

We ship out orders Monday through Friday. All domestic orders placed through Ring.com before 12PM PST will ship the same day. All orders placed after 12PM PST will be shipped the following business day.

International orders will require 24 hours to be processed before shipment is fulfilled.

When will I receive my order if I select FedEx Overnight Delivery on Thursday afternoon or Friday?

If you place an order before 12PM PST on a Thursday and choose the FedEx Overnight option during checkout, your order will be shipped on Friday and arrive on Monday. If you place an order after 12PM PST on a Friday, it will ship on Monday and arrive on Tuesday.

Can I add or remove items from an existing order?

We cannot modify an order once it has been placed. We offer a 30-day no-questions-asked return policy if you'd like to return any unwanted products once they've been delivered.

What is your Return policy?

You have 30 days from the date you received your device(s) to to request a full refund. You are responsible for covering the cost of return shipping. Once we receive your product(s), you will be refunded the full amount of the returned devices to the original payment source used.

Are there any countries that you do not ship to?

Currently we do not fulfill orders from the following countries:

  • Balkans
  • Belarus
  • Burma (Myanmar)
  • Burundi
  • Central African Republic
  • Cote d'Ivoire
  • Crimea
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • Jordan
  • North Korea
  • Qatar
  • Russia
  • Saudi Arabia
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • Ukraine
  • United Arab Emirates
  • Venezuela
  • Yemen
  • Zimbabwe
Usage

 

Do you have to have the app open in order to receive notifications?

No. As long as you're not signed out of the app, your smartphone or tablet will receive the notification.

How do you know where your visitor is located if you have multiple Ring devices and/or multiple properties?

During the setup phase, you will be asked to give each Ring device a unique name. Notifications are delivered with the name of the device that triggered them, showing you exactly where the activity is occurring.

If I am on my smartphone without any Wi-Fi connection, will I still be able to see my visitors?

You don't need a Wi-Fi connection as long as you have internet connectivity and your particular carrier doesn't block video streaming (e.g. FaceTime). If your carrier enables video streaming and you have a good connection, you will be able to see real time HD video from your Ring device anywhere you have coverage.

Will all users associated with my Ring device be notified when there's a notification?

Yes. All users will be notified and will be able to interact with a visitor. However, users can also set their own custom notification settings. You may, for example, choose to be notified about all activity, including motion, while your partner may choose to be notified only when someone presses the button on your Ring doorbell.

Will my Ring device send me a push notification without internet connectivity?

You will receive a push notification when you are connected to a cellular network or Wi-Fi. If your phone is offline when activity is detected, you will see a missed call alert in your Recent Activity log within the Ring app.

Do Ring Products provide a live video feed?

Yes. All Ring devices are equipped with Live View, which allows users to stream live HD video and two-way audio on-demand. With Live View, you can always check in on your property 24/7.

Can I record and store the videos from the camera?

Yes. This, however, requires a subscription to our optional Ring Protect Plan Plan. Once a member, all of your videos recorded by Ring devices are saved to your account for 60 days. You can also download the videos to a computer so you can never lose them.

Click here for mor information on the Ring Protect Plan.

Click here for more information on downloading and saving your videos.

Is there a way i can try out the Ring Protect Plan Plan before I purchase it?

Yes. All Ring devices come with a free 30-day trial of the Basic Plan.

Functionality

 

Can Ring devices capture clear video footage even at night?

Yes. All Ring devices have IR capabilities that illuminate the camera's field-of-view at night and provide clear images in low-light conditions.

How long can my Ring device run off its internal battery.

Assuming that the Ring device has a battery, (not all do, some need to be connected to external power), it should last for six to 12 months depending on the level of use and the operating environment.

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