Ring Doorbell and Security Camera Frequently Asked Questions

The following article has commonly asked questions about Ring wireless video doorbells, security cameras and subscription plans.

To find out what model doorbell or security camera you have (and get the right accessories), go to this article or check your Ring app.

Select a topic below to go to that section of the article:

Use this link to search more topics in the Ring Help Center.

How do Ring Products Work?

Ring products require an existing home wifi network for setup and use, a smart device (phone or tablet) and the Ring app, which allows you to control all the functions of your Ring devices.

All Ring devices are compatible with 2.4 GHz networks. Some Ring devices are able to use 5 GHz networks.

Ring products don't work with a wifi-enabled smart phone, without a separate home wifi network. Ring products don't work with Bluetooth.

Different Types of Ring Products

Ring offers a range of smart home security devices. Select the links below to learn about each type of Ring product.

Ring Video Doorbells

Ring video doorbells feature a built-in camera and Two-Way Talk, so you can speak to whoever’s at your door from your Ring app. Your video doorbell also sends notifications to your smart device (phone or tablet). If you have a Ring Protect subscription plan, you can view video recordings of events captured by your doorbell.

Ring Doorbell Comparison Chart

Ring Security Cameras

Ring has a variety of indoor and outdoor security cameras that are battery-powered, plug-in or hardwired. Some security cameras also provide motion-sensor lighting.

Ring Security Camera Comparison Chart

The Ring Alarm Security System

The Ring Alarm Security System is an affordable DIY home security system. A Security Kit includes a Base Station, Keypad, Contact Sensor, Motion Detector and Range Extender. You can add additional components to meet your security needs depending on the size of your home.

VIDEO: Which Is The Best Ring Security System For Your Home?

Ring Smart Lighting

Ring Smart Lighting allows you to control your exterior lights from the Ring app. You can also link Smart Lighting to select Ring Video Doorbells and Security Cameras.

Ring Subscription Plans

Do you need a subscription to use Ring?

Ring devices don’t require a Ring Protect subscription plan. Without a subscription, you can view real-time video for Ring doorbells and security cameras and answer doorbell notifications when they happen. However, without a Ring Protect plan, you don’t get video recordings of those events.

With a Ring Protect plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Ring Protect plans are available for purchase with a monthly or annual subscription.

What types of Ring Protect Plans are available?

New Ring devices come with a 30-day Ring Protect Trial. Your trial automatically starts when you set up a new video doorbell, security camera, or alarm in the Ring app.

Ring Protect Basic activates video recording for one doorbell or security camera in your home. You can save, download, and share recorded videos from your Ring account. Ring Protect Basic costs $3/month or $30/year (save $6 with annual purchase).

Ring Protect Plus activates video recording for all doorbells and security cameras in your home. You also get an extended warranty and 10% off select Ring product purchases on Ring.com and Amazon.com. Terms and conditions apply. Ring Protect Plus costs $10/month or $100/year (save $20 with annual purchase).

Ring Protect Pro activates professional monitoring and 24/7 Backup Internet for the Ring Alarm Security System. Ring Protect Pro includes all the benefits from Ring Protect Plus. You also get video recording for all video doorbells and security cameras in and around your home. Ring Protect Pro costs $20/month or $200/year (save $40 with annual purchase).

Learn more and compare Ring Protect subscription plans.

Purchasing, Tracking or Returning a Ring Device

Where does Ring ship to?

Ring ships to the United States and to several international countries. Information regarding shipping can be found in the Ring Shipping Policies page.

Will I be charged when I place an order or when my Ring product ships?

You'll be charged when you place your order during the checkout process.

What payment methods do you accept?

You can securely purchase a device on ring.com using any major credit or debit card, or an online payment service like PayPal, Amazon Pay, Shop Pay, and Affirm. Credit card information is processed by Stripe. Your connection with our servers is made using the standard security protocol for handling sensitive information.

To purchase a Ring Protect plan (on its own or with a device), you must use a credit or debit card. Pay Pal is not accepted for subscription plans.

Is there a warranty on Ring products?

Yes. All Ring devices come with a limited warranty and theft protection. You can get an extended warranty for all Ring devices when you subscribe to Ring Protect Plus or Pro.

Information on Ring’s Limited Warranty and Theft Protection Plan.

How do I track my order?

After you place your order, we'll send you an Order Confirmation to your email.

In the shipping email we send you 2-3 days after your purchase, you can select Track Order or View Order to get details about your tracking information.

Learn how to track your Ring.com order.

Can I cancel my Ring order?

Yes. You can cancel your order up to 45 minutes after purchase. If you miss the cancelation window, you can start a return. How to cancel your order.

Ring Community Support agents don't have the ability to cancel orders after the cancellation window.

Can I return a Ring product?

Yes. You have 30 days from the date you receive your order to request a full refund.
Learn more about the Ring Return Policy.

Powering your Ring Device

Does a Ring device require power wires to work?

Some Ring doorbells and security cameras are battery-powered and don’t require power wires to work. Other devices are plug-in or require hardwiring.

Battery-powered doorbells can be wired to your home doorbell, however, they receive a trickle-charge from the wiring and are primarily powered by the battery. Doorbell solar chargers also provide a trickle charge to battery devices.

Consult the individual product’s FAQ for a listing of the power options available for that device.

What doorbell transformers are compatible with a Ring doorbell?

Ring doorbells may be connected to low voltage transformers that power home doorbell kits. You can connect a Ring doorbell in series with a transformer operating between 8V and 24V AC only (40V Maximum) at 50/60 Hz. Intercom systems and DC transformers aren't compatible. Don't use a halogen or garden-lighting transformer.

Do I have to turn off the power in my house before installing a Ring device?

Always follow the safety instructions in your Ring device manual. Turn off the power before working with electric wires.

WARNING: Electrical shock hazard. Disconnect power to installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring.

Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits plus professional installation may be required by law.

Do I have to charge my battery prior to setting up and installing my Ring doorbell?

Your Ring doorbell comes with a partially charged battery because there are restrictions related to shipping fully-charged lithium batteries. The battery should have enough charge to set up the doorbell. However, if you have had multiple failed set up attempts, you may need to fully charge the battery before you can complete the set-up.

If you’re wiring a battery-powered doorbell to you still need to charge your battery to 100% for the best performance. Hardwiring only provides a trickle charge to battery-powered doorbells.

If the device uses a battery, how long does it take the battery to recharge?

Depending on the device, it should take 4-10 hours for a battery to fully recharge.

Will I be notified when the battery in my Ring device is running low?

Yes. You'll receive email reminders when your battery runs low. The Ring app also features a low-battery warning, as well as a battery level indicator that you can check at any time.

VIDEO: What is the Device Health section of the Ring App?

Why is my Ring battery draining too fast?

If your Ring battery seems to be draining too fast, read more here.

Setting up and Using your Ring Device

How can I get help with the set up and installation of my Ring device?

When you set up a Ring device, you’ll get step-by-step instructions in the Ring app. In addition the Ring Help Center Support.ring.com has hundreds of articles available on all aspects of installing and operating your Ring devices.

Can more than one person use a Ring doorbell or security camera?

Yes. One person is considered the owner of a Ring account and the owner can add as many shared users as they would like.

How to invite a Shared User to your Ring account.

Do you need to have the app open to receive notifications?

No, as long as you’re not signed out of the app, your smartphone or tablet will receive the notification.

VIDEO: What Kind of Alerts Can I Set Up In The Ring App?

How do you know where your visitor is located if you have multiple Ring devices and/or multiple properties?

During your device set-up, you'll be asked to give each Ring device a unique name. Notifications are delivered with the name of the device that triggered them, showing you exactly where the activity is taking place.

Can Ring devices capture footage at night?

Yes, you can learn more about night vision using this link.

Do Ring devices work in extreme heat or cold?

Learn more about extreme temperatures and Ring devices using this link.

Technical Information

What version of iPhone, iPad, or Android do I need in order to use the Ring app?

Apple devices must be on iOS 12.0 or newer, or iPadOS 12.0 or newer. Android devices must be version 6.0 or newer.
Ring products aren’t compatible with Blackberry devices.

Does Ring support WPA2?

Yes. Ring devices support WPA2, WPA, and 64-bit WEP Hex. We recommend WPA2 for best results.

Are Ring products FCC approved?

Yes. Ring products are FCC approved.

Does Ring have facial recognition technology in any of its services or devices?

No. Ring does not have facial recognition technology in any of its devices or services.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?




Send Feedback