Checking and Updating Your Firmware

Question: What is firmware and why is it important to keep it updated?

Answer: Firmware is a software program embedded into your Ring device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device. 

Note: Your hardware will usually update its firmware automatically.

Check Your Firmware

All Ring products follow the same process to determine firmware version. 

  • Open your Ring app. 
  • Select the Ring product that you wish to check
  • Tap the "Device Health" tile.
  • Under Device Details, find Firmware.
  • Compare the number in that row to the chart below.
 Product   Version
 Ring Video Doorbell  1.10.71
 Ring Video Doorbell 2  1.9.72
 Ring Video Doorbell Pro  1.9.23
 Ring Video Doorbell Elite  1.9.23
 Ring Stick Up Cam  cam-1.10.71
 Ring Spotlight Cam  1.9.23
 Ring Floodlight Cam  1.9.23
 Ring Chime   1.2.3
 Ring Chime Pro  1.2.39
  • Do the numbers match or are they higher? If so, great! Your firmware is up-to-date. 
  • If the numbers don't match try the following: 
    • Ring Doorbells: Trigger an event by pushing the Doorbell button or triggering a motion event. If that fails, try activating your Live View.
    • Ring Cams: Trigger a motion event. If that fails, try activating your Live View.
    • Ring Chimes: Try unplugging the Chime from its power source and then plugging it back in. 

 

 

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