Updating The Firmware for Ring Video Doorbell 2

Question: What is firmware and why is it important to keep it updated?

Answer: Firmware is a software program embedded into your Ring Device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device. 

Note: Your hardware will usually update its firmware automatically.

The rest of this article will give you simple step-by-step instructions on checking and updating your firmware. 

Step One: Check Your Firmware

Video Doorbell, and Doorbell Pro follow the same process to determine firmware version. 

  • Open your Ring app. 
  • Select the Ring product that you wish to check
  • Tap the "Device Health" tile.
  • Under Device Details, find Firmware.
  • Compare the number in that row to the chart below.
 Product  Version
 Ring Video Doorbell 2  1.9.69
  • Do the numbers match or are they higher? If so, great! Your firmware is up-to-date. 
  • If the numbers don't match, proceed to step two. 

Step Two: Update Your Firmware

  • Open the Ring app
  • Select the Ring device you'd like to update.
  • Tap the blue "Live View" button to trigger a live view. 
  • Shut off the Live View. Your firmware should update automatically. 
  • Wait approximately 60 minutes.
  • To verify that the firmware updated, repeat Step One.

If Your Firmware Did Not Update

If your Ring Video Doorbell, Ring Doorbell Pro, or Stick Up Cam did not update, please follow the steps below: 

  • Open your Ring App.
  • Select your Ring product.
chime_pro_offline_dasboard.png
  • Tap the Device Health tile.

chime_pro_offline_device_dashboard.png    chime_pro_offline_device_health_A.png

  • Under Network, tap Change Wi-Fi Network.
  • Select the same network.
  • Follow the in-app instructions to reconnect to your Wi-Fi network.
  • Wait approximately 60 minutes.
  • Do the numbers match? If so, great! Your firmware is up-to-date. 
  • If Not, repeat Step One. 
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