The Ring Stick Up Cam/Spotlight Cam Exchange Policy

Question: Is the Ring Spotlight Cam considered an upgrade to the Ring Stick Up Cam?

Answer: No. The Ring Spotlight Cam and the Ring Stick Up Cam are two entirely separate products with different feature sets and different prices. Each is useful under different sets of circumstances and will appeal to people with differing budget priorities. 

Question: Can I upgrade or exchange my Ring Stick Up Cam for a Ring Spotlight Cam? I'm willing to pay the difference.

Answer: No. The Rick Stick Up Cam and the Ring Spotlight Cam are two entirely separate products and therefore two entirely separate purchases. There is no "upgrade" or "exchange" policy from one product to another. 

Question: I purchased a Ring Stick Up Cam less than 30 days ago from Ring.com. Can I exchange it for a Ring Spotlight Cam?

Answer: No. However, as long as you are within the 30-day return window for Ring products, you can request a refund for your original Ring Stick Up Cam and then purchase a Ring Spotlight Cam, but these are two entirely separate transactions. 

Please review our warranty for complete details on returning your Ring device.

Question: I purchased a Ring Stick Up Cam from a retailer. Can I exchange it for a Ring Spotlight Cam?

Answer: No. If you are within the retailer's return window, you can return your Ring Stick Up Cam to the retailer and then purchase a new Ring Spotlight Cam. Ring or Ring.com cannot provide a refund as it is not the original point of purchase. 

Question: If I purchase a battery version of the Ring Spotlight Cam from Ring.com, can I exchange it for a wired version? 

Answer: Yes, as long as you are within the 30-day return window for Ring products, you can request an exchange of one version of the spotlight cam for the other. 

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