Security camera setup guide

Follow these steps to set up your Ring security camera in the Ring app.

Pre-Setup: Charge your camera’s battery

Is your security camera Battery-powered? Even if you are planning to connect your camera to a solar power source, we recommend fully charging the battery before getting started with setup.

To charge, slide the battery or batteries out of the battery compartment and use the provided cable (micro-USB) to charge the battery.

If you’re setting up a Plug-In or Wired camera, you can skip to the next step.

Step 1: Download the Ring app

1. On your mobile device, go to the

   App Store

   (for iOS devices) or the

   Play Store

   (for Android devices).
2. Search for Ring.
3. Download and install the Ring app on your mobile device.

Alternatively, visit ring.com/app on your mobile device.

Step 2: Create or log in to your Ring account

If this is your first Ring product, you will be asked to set up an account.

To set up an account:

1. Open the Ring app.
2. Select

   Create Account

   .
3. Follow the in-app instructions to create a new account.

Learn more about creating a Ring account

Step 3: Setting up your camera

Setting up a hardwired Camera? You’ll need to physically install your camera first, before setting up in the Ring app. Follow the instructions in the app, the user manual, or see Ring’s installation guides for help.

Setup and Scanning the QR code

1. Open the Ring app to the main dashboard.

2. Tap Set Up a Device at the bottom of the screen.

3. Select

   Security Cams

   .
   • Can’t find QR code? Tap the help icon (?) and select your device model to help you locate the QR code.
4. Locate the QR code on the back of the device, or beneath the battery compartment.
5. Tap

   I’m Ready to Scan

   and scan the QR code with your mobile device. A green square will appear when successfully scanned.
   • If the QR code doesn’t scan, tap Other Options and try scanning the barcode or enter the QR PIN manually.

Adding your location and choosing a name

1. If prompted, choose if you want to allow Location Services to enter your address.
2. Enter your address information and confirm, or select a previously entered address.
3. Select a default name for your camera, or tap

   Custom

   to create one.

Connecting to wifi

1. Grab your wifi password now – you’ll need it for setup.
2. Press the setup button on the device:
   • Stick Up Cams:

     Setup button is located under the battery cover. For Stick Up Cam Elite, the setup button is located under the bottom cover.
   • All other cameras:

     Setup button is located on the top of the camera.
3. Tap “The light is flashing” button and join the Ring network.
   • iOS:

     Tap Join when the Ring app asks to join the Ring wifi network.
   • Android:

     Your device should automatically connect to the Ring wifi network.
4. When connected to your Ring device’s network, select your wifi network.
5. Enter your wifi password.
6. If necessary, your Ring device will update to the latest compatible software which could take a few minutes.

Setup complete and customization

While updating, you can continue setup in the Ring app to customize your device.

Troubleshooting camera setup

My security camera is not connecting to my wifi network.

• Check to make sure you are entering the correct wifi password.
• Make sure your Ring device is not too far from your wifi router.
• Confirm there are no large appliance or thick walls between your wifi router and your Ring device (this can cause a poorer connection between the two).
• The camera communicates its issue with a light pattern. Take note of that light pattern and see

  our flashing light patterns guide

  for more information

I don’t see my wifi network on the list.

• Ensure you have a 2.4 GHz wifi network available. All Ring cameras can connect to 2.4 GHz wifi network, and some can connect to both 2.4 GHz and 5 GHz (dual-band).
• Try resetting your cameras by pressing and holding the setup button for 10 seconds. Allow 1 minute for the camera to boot up.

My security camera is not going into setup mode.

• If you’re using a battery-powered camera, make sure the battery is full charged.
• Try resetting your camera by pressing and holding the setup button for 10 seconds. Allow 1 minute for the camera to boot up.

If you are still having trouble with setup, please contact our Customer Support Team.