The Ring stolen device process below can help you get a free replacement Ring device as quickly as possible after the theft of your Ring device.
What to do if your Ring device has been stolen
- Immediately report the theft to the police. First, report the theft to the police. Follow their instructions regarding what you should do until an officer arrives on scene to take your report. They may tell you not to enter your home just in case the theft of the Ring is part of a larger break-in.
- Take pictures of the damage, but do not touch the scene before the police arrive. You should take care not to remove or touch any damaged components that remain behind or disturb the ground around the location. By doing, so you may disturb potential evidence such as finger or shoe prints.
- Request a copy of the police report as soon as possible. You will need the police report in order for Ring to provide you with a free replacement device.
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When you get police report, submit a theft report to Ring using the Report Theft button
at the bottom of this article. The Report Theft button will lead you to a submission form. Once Ring has verified the police report, Ring will provide a free replacement within 14 business days.
Important Notes Concerning the Ring Theft Replacement Policy
- The replacement of stolen Ring units is a courtesy service provided by Ring. Ring reserves the right to deny this service at any time due to suspected fraud, malfeasance, or any other cause.
- Notifications of device theft must be received within 15 days of the date the theft occurred. Honoring the stolen item replacement policy subsequent to 15 days after the theft of a Ring device is solely at the discretion of Ring.
- Replacement devices offered under this policy are offered on a "like for like" basis. The replacement device will be the same make and model as the original stolen device.
