Ring Video Doorbell Elite FAQ

What is Ring Video Doorbell Elite?

The Ring Video Doorbell Elite is Ring’s flush-mounted video doorbell with a variety of advanced features.

Learn more at https://ring.com/elite.

What are the features of Ring Video Doorbell Elite?

  • Power over Ethernet (PoE)
  • 1080p HD Video
  • Advanced motion detection
  • Live View
  • Night Vision
  • Ring Video Recording
  • Two-Way Talk
  • High-Definition Video
  • Interchangeable faceplates
  • Certified for Outdoor Usage
  • Works with iOS, Android, Windows 10
  • Lifetime purchase protection
Product Specs

 

What's the difference between Ring Video Doorbell Pro and Ring Video Doorbell Elite?

  Ring Video Doorbell Pro  Ring Video Doorbell Elite
Power Options Hardwire to existing doorbell kit only Power over Ethernet (PoE)
Battery Life n/a n/a
Compatible Doorbell Transformers 16-24 VAC, DC not compatible 16-24 VAC, DC not compatible
Field of View 160 - degrees horizontal, 100 degrees vertical

160 - degrees horizontal, 100 degrees vertical

Video Resolution HD 1080P HD 1080P
Colors Available in four finishes Comes with four interchangeable different color faceplates.
Compatible Networks 802.11 b/g/n @2.4gHZ, 5 gHz 802.11 b/g/n @2.4gHZ, 5 gHz
Ethernet connection
Advanced Motion Detection Customizable motion detection zones Customizable motion detection zones
Live View Available Yes Yes
Size 4.5 x 1.85 x 0.80 inches

11.43 x 4.7 x 2.03 cm

4.7 x 2.75 x 0.43 inches (when flush mounted) 

11.96 x 6.94 x 1.10 cm (when flush mounted) 

 

Mounting Screws 2 2
Security Screws 1 1
Best for: Users with a wired doorbell kit, professional installers Users with Power over Ethernet, professional installers

Actual Size

  • 4.7 x 2.75 x 2.17 inches (includes ethernet unit mounted in wall)
  • 11.96 x 6.94 x 5.49 cm (includes ethernet unit mounted in wall))

Operating Temperature Range

  • 5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20 degrees Celsius and 48 degrees Celsius)

Note: The device is also weather-resistant.

Body Colors  

Ring Video Doorbell Elite includes four faceplates in Satin Black, Satin Nickel, Venetian (dark bronze), and Pearl White. The faceplate can be changed at any time.

 

Power Supply

 

Does Ring Doorbell Elite operate on battery power?

No, Ring Doorbell Elite is designed to be powered by ethernet only.

 

Installation

 

What do I need to install Ring Video Doorbell Elite? 

Everything you need comes in the box:

  • Ring Video Doorbell Elite
  • Four interchangeable faceplates
  • Screwdriver handle
  • Drill bit
  • Mounting screws and anchors
  • Security screw
  • Security screwdriver
  • Installation instruction guide 

Which doorbells is Ring Doorbell Elite compatible with?

Ring Doorbell Elite is 100% compatible with AC powered bells operating between 8 and 24 volts. It's not compatible with wireless bells or any bell intercom system using a DC transformers or transformers.

Data Usage and Recording Plans

 

Does Video Doorbell Elite use data all the time or just when it's activated?

Video Doorbell Wlite will only use data when it’s activated by an event or when you access the camera via the Ring app. If Doorbell Elite doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does Ring Video Doorbell Elite keep footage for later review?

It can, however, this requires a subscription to Ring Video Recording, an optional service that allows you to view, save, and share up to 60 days of video.

For more information about Ring Video Recording and what plans are available, check out Subscribing to Ring Video Recording.

Internet Requirements 

 

What WiFi networks is Ring Video Doorbell Elite compatible with?

Ring Video Doorbell Elite is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz or 5 gHz frequencies.

Will Ring Video Doorbell Elite on a 5 gHz network work with my Ring Chime on a 2.4 gHz network?

Yes. Ring Chime will only work on a 2.4 gHz network, however Ring Chime does not need to be on the same network as Ring Doorbell Elite.  

What is the recommended Internet speed for Ring Video Doorbell Elite?

For best streaming performance, we recommend 2 Mbps upload and download speeds.

Video Doorbell Elite Features

 

How do the customizable motion zones of Ring Video Doorbell Elite work?

Draw a box around the area you wish to monitor, then save the setting. Additional custom zones can be created, then each enabled or disabled for total control of motion detection.

Can I upgrade my Ring Video Doorbell Pro to a Ring Video Doorbell Elite?

No. Ring Video Doorbell Elite is a separate purchase.

Do I have to have a Ring Video Doorbell Pro to use Ring Video Doorbell Elite?

No.

Purchases, Refunds, and Warranties

 

Where can I order Ring Video Doorbell Elite?

To order, go to https://ring.com/elite.

Does Ring Video Doorbell Elite have a warranty?

Yes, a 1-year parts and labor and lifetime purchase protection.  

Click here For more information on Ring's Limited Warranty and Purchase Protection Plan. 

What is Ring's refund policy?

You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Video Doorbell Elite?

If stolen, we will replace it for free. Simply send a copy of the police report to theft@ring.com and we’ll ship you a replacement Doorbell Elite.

Was this article helpful?
11 out of 30 found this helpful

Send Feedback