Setting Up Your Ring Video Doorbell Elite in the Ring App

Step One - Download the Ring App

To download the Ring app:

• On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices).
• Search for “Ring.”
• Download and install the Ring app on your mobile device.

Or visit ring.com/app on your mobile device

Step Two - Create or Log in to Your Account

If this is your first Ring product, you will be asked to set up an account.

To set up an account:

• Open the Ring app.
• Select “Create Account.”
• Follow the in-app instructions to create a new account.

If you already have another Ring device installed, simply open the Ring app.

Step Three - Tap Set up a Device

Tap “Set Up a Device” then select “Doorbells”

Step Four - Scan the QR code on your Ring Device

You can scan the QR code on your Ring device or product packaging via the Ring app.

1. Tap the three lines (≡) on the left side of your Dashboard in the Ring app.
2. Tap Set up a Device and select Doorbells.
3. Tap I’m Ready to Scan.
4. Point your smartphone’s camera at the QR code on your Ring device or product packaging. (Note: If you don’t see the QR code, please remove your video doorbell’s faceplate).
5. Center the code in the phone camera’s view at the bottom half of the screen.
6. When the code is recognized, a green square will appear and a pop-up with your device image detected.

If you experience issues scanning the QR code, please follow these steps:

• Move your camera closer or further from the QR code to help it focus.
• Once your camera finds focus, hold it steady for a few seconds.
• If your camera won’t focus, clean your camera lens, move to a well-lit area, and try again.

If you continue to experience issues, please follow these additional steps:

1. Tap Other Options below the scanner.
2. Select Can’t Scan the QR code.
3. Confirm by selecting Enter code manually (this corresponds to PIN code digits underneath the QR code).
4. Find your device in the list.
5. Enter your five digit PIN which can be found below the QR code.

Step Five - Specify Your Location

If this is your first time setting up a Ring device, you will receive a request from your phone informing you that the Ring app wishes to use your phone’s location services to pinpoint your location. Allowing the app to do so will assist with inputting your address.

Enter your address information into the app, then confirm it.

If you have established a location previously, you can select it from the list of your locations.

Note: Without a specific location, certain features of your Video Doorbell will not work properly.

Click here to learn more about Ring devices and your address.

Step Six - Name Your Device

Select a specific name for your Video Doorbell Elite to distinguish it from other Ring devices on your account. You can choose one of the default names that are suggested, or you can enter your own by selecting “Custom…” at the bottom of the list.

Step Seven - Follow the Physical Installation Steps in the Ring App

If you have already physically installed your Ring Video Doorbell Elite, tap “Yes” when the Ring app asks “Is Ring Doorbell Elite installed?.” Otherwise, tap “No”, and follow the steps in the Ring app to physically install your Video Doorbell.

If you have an existing internal doorbell, select whether it is a mechanical or digital doorbell, or select “None” if you are installing your Video Doorbell without connecting to an internal doorbell.

Step Eight - Select How Your Video Doorbell Elite Will Connect to the Internet

Your Ring Video Doorbell Elite can connect to the internet in two different ways:

• Ethernet
• Wifi

Because your Ring Video Doorbell Elite is already using an ethernet connection to power itself, most Neighbors choose to use this as their internet connection. An ethernet connection cuts down on delays and can be more stable than a wifii connection.

If you would prefer to connect to the wifi in your home, you may do so by simply selecting “wifi” instead of “Ethernet.”

Step Nine - Put Your Video Doorbell Elite into Setup Mode

Press and release the small black button in the top right corner on the front of your Video Doorbell Elite. When there is a spinning white light on the front of your Video Doorbell, tap the “Continue” button in your Ring app.

Step Ten - Connect to Your Ring Device

For the next step, your phone or tablet will need to connect to the wifi network called “Ring-” followed by numbers.

The Ring wifi network is a temporary access point that you join briefly during the setup of a Ring device. After you connect to the temporary Ring wifi network, you will connect to your own home wifi network. Then, you are no longer connected to the Ring network. Your smartphone may generate a message that says "no internet connection" or similar verbiage in the settings. This is not a cause for concern. You can safely join the temporary Ring wifi network access point and complete your setup. 

If you’re on an Android device, this step should happen automatically.

On an iPhone or iPad, follow the instructions below:

• Press the Home button on your iPhone or iPad to leave the Ring app.
• Navigate to the Settings app.
• Tap wifi.
• Select the network from the list that begins with “Ring-.”
• Close your Settings App and return to the Ring App.

Step Eleven - Connect Your Video Doorbell Elite to Your Wifi

If you chose to connect your Video Doorbell Elite to the internet with ethernet, you can skip this step and proceed to step twelve.

If you choose to connect your Ring Video Doorbell Elite to your home wifi network, you’ll need to follow the steps below:

Be sure you have your wifi password ready.

• Select your wifi network.
• If you have more than one wifii network, select the network closest to where you have installed your Video Doorbell Elite.
• Enter your wifi password and press Continue.

Note: After connecting to your wifi network, your Ring Video Doorbell Elite may update its internal software. While performing an update, the light on the front of your device will flash white. Once the light stops flashing, you know the update is complete and you can continue the setup. Please do not attempt to ring the doorbell at this time, as it will further delay the update.

Step Twelve - Test Your Device

Once your Video Doorbell has completed its update and setup, push the front button to complete a test call. This will initiate your software and ensure your doorbell is ready to function.