The Ring Video Doorbell Elite Exchange Policy

Question: Is the Ring Video Doorbell Elite an upgrade from the Ring Video Doorbell Pro?

Answer: No. The Ring Video Doorbell Elite is not an upgrade or a replacement for the Ring Video Doorbell Pro. It's an entirely new product with updated features. Each product has its advantages and are best used in different situations.

Question: Can I upgrade or exchange my Ring Video Doorbell Pro to a Ring Video Doorbell Elite? I'm willing to pay the difference.

Answer: No. The Ring Video Doorbell Pro and the Ring Video Doorbell Elite are two entirely separate products and therefore two entirely separate purchases. There is no "upgrade" or "exchange" policy from one product to another. 

Question: I purchased a Ring Video Doorbell Pro less than 30 days ago from Ring.com. Can I exchange it for a Ring Video Doorbell Elite?

Answer: No. However, as long as you are within the 30-day return window for Ring products, you can request a refund for your original Ring Video Doorbell Pro and then purchase a Ring Video Doorbell Elite, but these are two entirely separate transactions. 

Please review our warranty for complete details on returning your Ring device.

Question: I purchased a Ring Video Doorbell Pro from a retailer. Can I exchange it for a Ring Video Doorbell Elite?

Answer: No. If you are within the retailer's return window, you can return your Ring Video Doorbell Pro to the retailer and then purchase a new Ring Video Doorbell Elite. Ring or Ring.com cannot provide a refund as it is not the original point of purchase. 

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