While setting up Ring Video Doorbell Pro, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, remove the faceplate, then press and release the black button on the side.
How do I know if my Ring Video Doorbell Pro is in Setup Mode?
You'll know your Video Doorbell Pro is in setup mode when the light on the front is spinning.
What is Setup Mode?
When any Ring product is in setup mode, it broadcasts a temporary Wi-Fi network.
During the setup process, the Ring app will connect to this Wi-Fi network to "tell" your Ring product how to connect to your home Wi-Fi network. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this Wi-Fi network, and stay connected to your home network.
What do I do if my Ring Video Doorbell Pro doesn't automatically go into Setup Mode?
Your Ring Doorbell should automatically go into Setup mode the first time it receives power. If it doesn't enter Setup Mode automatically, you can try the following:
- Press the black button firmly and release it without holding it down.
- You can also turn off the power and turn it back on.
Performing a hard reset
If the light still doesn't start spinning when you push the black button, try performing a hard reset.
To perform a hard reset, hold down the black button for 15 seconds.
After releasing it, the light on the front will flash a few times indicating that your Video Doorbell Pro is restarting.
Give it about a minute to fully complete this process, then put it in setup mode again by briefly pressing the black button on the side.