While setting up Ring Video Doorbell 2, you'll be asked to put the device into Setup Mode. In order to put the device into Setup Mode, press and release the black button on the front of the doorbell.
Note: The Ring Video Doorbell 2 has a gray battery with a silver clip, which can be removed completely from the device. If your doorbell is all one unit, without a removable battery you may have the Ring Video Doorbell (2nd generation) in which case you can go here for set up instructions.
How do I know that my Ring Video Doorbell 2 is in Setup Mode?
You'll know your Ring Doorbell 2 is in setup mode when the light on the front of the Ring Video Doorbell 2 is spinning.
What is Setup Mode?
When any Ring product is in setup mode, it broadcasts a temporary wifi network.
During the setup process, the Ring app will connect to this wifi network to "tell" your Ring product how to connect to your home wifi network. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this wifi network, and stay connected to your home network.
What do I do if my Ring Doorbell 2 doesn't go into Setup Mode?
If your Ring Video Doorbell 2 doesn't go into Setup mode, you can try the following:
- Remove the faceplate from your Ring Video Doorbell 2 unit.
- Press the black button firmly and release it without holding it down.
- Fully charge the battery.
- Prior to setting up your Ring Video Doorbell 2, plug the battery into a power source using the supplied orange cable, and charge it fully. The green light on the battery will light up solid once it's fully charged.
Performing a hard reset
If your Ring Video Doorbell 2 is fully charged, and the light still doesn't start spinning when you push the black button, try performing a hard reset.
To perform a hard reset, hold down the black button for 15 seconds.
After releasing it, the light on the front will flash a few times indicating that your Ring Video Doorbell 2 is restarting.
Give it about a minute to fully complete this process, then put it in setup mode again by briefly pressing the black button on the front.