Ring Video Doorbell 2 FAQs

What is Ring Video Doorbell 2?

Your new Ring Video Doorbell 2 is the start of a Ring of Security around your entire property.

Now, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.

See who’s at your door, prevent crime and protect your home – all from your phone, tablet or PC.

Learn more at ring.com/video-doorbell-2.

What are the features of Ring Video Doorbell 2?

  • 1080p HD Video
  • Advanced motion detection
  • Live View
  • 1 year on parts, lifetime purchase protection
  • Works with iOS, Android, Windows 10
  • Wi-Fi Connected
  • Available in two fashionable finishes
  • Does not require connection to a wired doorbell
Product Specs

What's the difference between Ring Video Doorbell and Ring Video Doorbell 2?

  Ring Video Doorbell Ring Video Doorbell 2
Power Options Rechargeable battery power or hardwire to existing doorbell kit Rechargeable battery power or hardwire to existing doorbell kit 
Battery Life 6-12 months Average 6 months with regular use
Compatible Doorbell Transformers 8-24 VAC, DC not compatible 16-24 VAC, DC not compatible
Field of View 180 degrees  160 degrees
Video Resolution HD 720P HD 1080P
Colors Available in four finishes Includes two interchangeable faceplates
Compatible Networks 802.11 b/g/n Wi-Fi connection @ 2.4GHz 802.11 b/g/n Wi-Fi connection @ 2.4GHz
Advanced Motion Detection Customizable motion detection zones and sensitivity scale Customizable motion detection zones and sensitivity scale
Live View Available Yes Yes
Size 4.98 x 2.43 x 0.87 inches

12.65 x 6.17 x 2.21 centimeters 
5.05 x 2.50 x 1.08 inches

12.83 x 6.35 x 2.74 centimeters 
Mounting Screws 4 4
Security Screws 2 1
Best for: Everyone Everyone

Size

  • 5.05 x 2.50 x 1.08 inches
  • 12.83 x 6.35 x 2.74 centimeters 

Operating Temperature Range

  • -5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius)

Note: The device is also weather-resistant.

Body Colors  

Ring Video Doorbell 2 comes with two interchangeable faceplate colors; Satin Nickel and Venetian, which is a dark bronze, almost black color.

Power Supply

Does Ring Video Doorbell 2 operate on battery power?

The Ring Video Doorbell 2 connects to existing doorbell wiring or runs off the built-in rechargeable battery. It lasts about 6 months on a single with charge with regular use.

Installation

What do I need to install Ring Video Doorbell 2? 

Everything you need comes in the box:

  • Ring Video Doorbell 2
  • Micro USB charging cable
  • Adapter plate
  • Miniature level
  • Screwdriver handle
  • Two-sized screwdriver bit
  • Screws
  • Screw anchors
  • Drill bit for anchors
  • User Manual
  • Installation instruction guide 
  • Diode
  • Wire extensions
  • Wire nuts
  • Corner wedge
  • Mount wedge
  • Two interchangeable faceplates

Do I need to use everything that comes in the box?

No, you don’t. We’ve included several items for your convenience.

If you already own a Ring Doorbell and you don’t want to drill more holes in your wall, use the adapter plate.

We’ve also included a mounting wedge and a corner wedge, which helps you get a better view from your Ring Video Doorbell 2, depending on where you install it. Click here to learn more about installing a wedge or corner mount

The diode is only if you have a digital doorbell chime. Click here to learn more about diode installation.

The screw anchors are only if you are installing your Ring Doorbell 2 on a masonry surface, like stucco or concrete. 

Does Ring Video Doorbell 2 use a diode for digital doorbell kits?

Yes. The Ring Video Doorbell 2 comes with an enclosed diode. Click here for more information on when and how to use the diode. 

Which doorbells is Ring Doorbell 2 compatible with?

Ring Video Doorbell 2 is compatible with most mechanical or digital doorbell kits that use transformers between 8 and 24 volts AC. DC transformers are not supported. 

Internet Requirements 

What WiFi networks is Ring Video Doorbell 2 compatible with?

Ring Video Doorbell Pro is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies.

What is the recommended Internet speed for Ring Video Doorbell 2?

For best streaming performance, we recommend 2 Mbps upload and download speeds.

Data Usage and Recording Plans

Does Ring Video Doorbell 2 use data all the time or just when it's activated?

Ring Video Doorbell 2 will only use data when it’s activated by an event or when you access the camera via the Ring app. If Ring Video Doorbell 2 doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does Ring Video Doorbell 2 keep footage for later review?

It can, however, this requires a subscription to Ring Video Recording, an optional service that allows you to view, save, and share up to 60 days of video.

For more information about Ring Video Recording and what plans are available, check out Subscribing to Ring Video Recording.

Purchases, Refunds, and Warranties

Where can I order Ring Video Doorbell 2?

To order, go to ring.com/video-doorbell-2.

Does Ring Video Doorbell have a warranty?

Yes, a 1-year parts and labor and lifetime purchase protection. Click here for more information on Ring's Limited Warranty and Purchase Protection Plan. 

What is the upgrade policy for Ring Video Doorbell 2?

Click here for the Ring Video Doorbell 2 upgrade policy

What is the Ring's refund policy?

You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Video Doorbell?

If stolen, we will replace it for free. Simply send a copy of the police report to theft@ring.com and we’ll ship you a replacement Ring Video Doorbell 2.

Note: After sending in a police report, all subsequent handling of theft incidents will be done through the theft@ring.com email address.

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