The Ring Video Doorbell Exchange Policy

Question: Is the Ring Video Doorbell 2 an upgrade from the Ring Video Doorbell?

Answer: No. The Ring Video Doorbell 2 is not an upgrade or a replacement for the Ring Video Doorbell. It's an entirely new product with updated features including higher resolution video. Each product has its advantages and are best used in different situations.

Question: Can I upgrade or exchange my Ring Video Doorbell to a Ring Video Doorbell 2? I'm willing to pay the difference.

Answer: No. The Ring Video Doorbell and the Ring Video Doorbell 2 are two entirely separate products and therefore two entirely separate purchases. There is no "upgrade" or "exchange" policy from one product to another. 

Question: I purchased a Ring Video Doorbell less than 30 days ago from Ring.com. Can I exchange it for a Ring Video Doorbell 2?

Answer: No. However, as long as you are within the 30-day return window for Ring products, you can request a refund for your original Ring Video Doorbell and then purchase a Ring Video Doorbell 2, but these are two entirely separate transactions. 

Please review our warranty for complete details on returning your Ring device. 

Question: I purchased a Ring Video Doorbell from a retailer. Can I exchange it for a Ring Video Doorbell 2?

Answer: No. If you are within the retailer's return window, you can return your Ring Video Doorbell to the retailer and then purchase a new Ring Video Doorbell 2. Ring or Ring.com cannot provide a refund as it is not the original point of purchase. 

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