My Video Recording Stops After 20 Seconds

Question: I've noticed that my Ring Video Recordings have recently gotten much shorter, sometimes only lasting 20 seconds. Why is this happening and is there something wrong with my Ring device? 

Answer: Good news! There is nothing wrong with your Ring device. Ring recently implemented a feature in your Video Recordings called "Motion Stop". This feature automatically stops the recording after a Ring device stops detecting motion. The devices stop after 20 seconds for battery-operated devices even if physically installed as hardwired, and 60 seconds for hardwired devices without a battery option. This saves on battery life and data charges but is primarily the first stage for a new feature to be launched in 2017. When this new feature is completed. It will allow you to control how long your Ring device records footage after detecting motion. 

Battery-operated devices include:

  • Ring Video Doorbell
  • Ring Video Doorbell 2
  • Ring Stick Up Cam
  • Ring Spotlight Cam Battery
  • Ring Spotlight Cam Solar

Powered devices include: 

  • Ring Pro
  • Ring Elite
  • Ring Floodlight Cam
  • Ring Spotlight Cam Wired
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