Frequently Asked Questions About Ring Protect Subscription Plans

Ring Protect Plan is an optional plan that covers monitoring and video recording services for Ring devices. With Ring Protect Plus you'll receive 24/7 monitoring for your Ring Alarm system and be able to save up to 60 days of Ring videos for a reasonable price. This lets you check out alerts at your convenience even if you miss one and makes sure that your home is always protected. The following article details some of the frequently asked questions concerning Ring Protect Plan subscriptions.

Note: Ring Alarm and the professional monitoring service is currently only available in the U.S..

  

Do I have to subscribe to the Ring Protect Plan?

 

No. The Ring Protect Plan subscription is completely optional. However, without the service, your Ring Alarm System will only send alerts to your smartphone and/or email and will not call authorities. In addition, you will not be able to record or review Ring videos.

 

Is there a free trial for Ring Protect Plan?

 

Yes! Your 30-day trial subscription begins as soon as you activate your new Ring product.

 

What features does the Ring Protect Plan Contain?

 

There are two paid subscription plans available. The following chart lists the features that come with each:

 
  Protect Plus Plan  Protect Basic Plan  Free
 

$10 per month

$100 Annually

Save $20 with annual purchase.

$3 per month

$30 Annually

Save $6 with annual purchase.

Included with all Ring Devices. 

No additional cost. 

Coverage All Ring Devices at one address One Ring doorbell or security camera.  
Ring and Motion Alerts Yes Yes Yes
Custom Motion Detection Yes Yes Yes
Interact with visitors from anywhere Yes Yes Yes
Live video on demand Yes Yes Yes
Warranty  Extended Warranty 1 Standard 1-year warranty  Standard 1-year warranty
Video Recording Access videos of every Ring, Motion, and Live View event for up to 60 days. 2 Access videos of every Ring, Motion, and Live View event for up to 60 days. 2 No 
Review, share and save Ring videos Yes Yes No
Ring Alarm professional monitoring Yes 3 4 No No
Exclusive discounts at Ring.com 10% off Ring products No No
Long-term contract None, cancel anytime None, cancel anytime None

 1. For extended coverage warranty to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription. 

2. Your Ring videos are stored in the cloud for up to 60 days (in the USA). To keep important videos beyond 60 days, download them to your PC or mobile device.

3. Additional charges may apply in areas that require permits or guard response service for alarm verification. 

4. Currently, Ring Alarm and the professional monitoring service are only available within the U.S..

Does Ring Protect Plan require any contracts or long-term commitments?

 

No. You can choose to cancel your subscription at any time. 

Do I have to pay for extra smart phones or tablets connected to a Ring device?

 

No. You can connect as many phones or tablets as you wish to a single Ring device.

What will happen to my recordings if I don't subscribe?

 

You can still receive calls, alerts, and Live View from your Ring products without a subscription. If you do not subscribe to a Ring Protect Plan by the end of the trial, all recorded videos will be erased, new events will not be stored, and 24/7 Ring Alarm Professional Monitoring will cease.

If I don't sign up for Ring Protect Plan, will I still get alerts?

 

Yes. You'll still get real-time alerts when visitors ring your doorbell or trigger the motion sensors or if one of your alarm sensors is triggered.

If I upgrade from Basic to Plus, how will I be charged?

 

Your subscription will be prorated, so any leftover money in your account will be applied to your first bill. The day that you upgrade from Basic to Plus will become the first day of your new billing cycle.

If I add a new product to my Ring Protect Plus account, how will I be charged?

 

When you add a new device to your Ring Protect Plus account, you will be charged a prorated rate for the remaining difference in days between your new product's inception date and the old product's billing date. That's to get them on the same day billing cycle.

I already signed up for Ring Protect Plus when I purchased another Ring device. I just purchased a Ring Alarm System. Does my plans now cover the 24/7 monitoring plan for the new Ring Alarm system?

 

Yes! Ring only has one recording and monitoring plan available that includes Ring Alarm Professional Monitoring: Ring Protect Plus for $10 a month or $100 per year. That plan covers all of Ring's devices at a single Location. If you signed up for that Ring Protect Plan for recording when you purchased a Ring cam or doorbell you will be automatically signed up for Ring Alarm Professional monitoring at no additional charge.

If I group my Ring devices into multiple Locations, does my Ring Protect plus cover the devices in all of the Locations, or do I need separate plans?

 

Ring Protect Plus is only good for one geographic location. Therefore if you have Ring devices registered in different Locations (say your home and your place of business) you'll need a separate Ring Protect Plan for each group of devices.

Will my 10% discount from the Ring Protect Plus plan apply to the Ring Alarm?

 

Yes. If you already have the Ring Protect Plus Plan, you're eligible for a 10% discount on the Ring Alarm system.

In order to utilize the discount, you will need to log in to your Ring account through Ring.com and then purchase the Ring Alarm system via Ring.com. 

Will adding more sensors, keypads, or motion detectors affect the monthly fees for Ring Protect Plus Plan?

 

No. You can connect as many devices (to the programmed maximum) as you wish to your Ring Alarm without it affecting your monthly fee.

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