Frequently Asked Questions About Ring Protect Subscription Plans

Ring Protect Plan is an optional plan that covers monitoring and video recording services for Ring devices. With Ring Protect Plus you'll receive 24/7 monitoring for your Ring Alarm system and be able to save up to 60 days of Ring videos for a reasonable price. This lets you check out alerts at your convenience even if you miss one and makes sure that your home is always protected. The following article details some of the frequently asked questions concerning Ring Protect Plan subscriptions.

  

Do I have to subscribe to the Ring Protect Plan service?

 

No. The Ring Protect Plan service is completely optional. However, without the service, your Ring Alarm System will only send alerts to your smartphone and/or email and will not call authorities. In addition, you will not be able to record or review Ring videos.

 

Is there a free trial for Ring Protect Plan?

 

Yes! Your 30-day trial subscription begins as soon as you activate your new Ring product.

 

What features does the Ring Protect Plan Contain?

 

There are two subscription plans available. The following chart lists the features that come with each:

 Basic  Plus
   
No Ring Alarm Professional Monitoring 24/7 Ring Alarm Professional Monitoring (with Ring Alarm System)
Additional charge for extra cameras Unlimited cameras
Stream Audio & Video Stream Audio & Video
Live View Live View
Lifetime Theft Protection Lifetime Theft Protection
Cloud Storage Cloud Storage
Video Review Video Review
Video Sharing Video Sharing
Event Saving Event Saving
1-year Limited Warranty Extended Warranty
  Exclusive Discounts
Does Ring Protect Plan require any contracts or long-term commitments?

 

No. You can choose to cancel your subscription at any time. 

Do I have to pay for extra smart phones or tablets connected to a Ring device?

 

No. You can connect as many phones or tablets as you wish to a single Ring device.

What will happen to my recordings if I don't subscribe?

 

You can still receive calls, alerts, and Live View from your Ring products without a subscription. If you do not subscribe to a Ring Protect Plan by the end of the trial, all recorded videos will be erased, new events will not be stored, and 24/7 Ring Alarm Professional Monitoring will cease.

If I don't sign up for Ring Protect Plan, will I still get alerts?

 

Yes. You'll still get alerts when visitors ring your doorbell or trigger the motion sensors or if one of your alarm sensors is triggered.

If I upgrade from Basic to Plus, how will I be charged?

 

Your subscription will be prorated, so any leftover money in your account will be applied to your first bill. The day that you upgrade from Basic to Plus will become the first day of your new billing cycle.

If I add a new product to my Ring Protect Plus account, how will I be charged?

 

When you add a new device to your Ring Protect Plus account, you will be charged a prorated rate for the remaining difference in days between your new product's inception date and the old product's billing date. That's to get them on the same day billing cycle.

I already signed up for Ring Protect Plus for a Ring product. Now I've purchased a Ring Alarm System. Does this cover the 24/7 monitoring plan for the Ring Alarm system?

 

Yes! Ring only has one recording and monitoring plan available that includes Ring Alarm Professional Monitoring: Ring Protect Plus for $10 a month or $100 per year. That plan covers all of Ring's devices at a single Location. If you signed up for that Ring Protect Plan for recording when you purchased a Ring cam or doorbell you will be automatically signed up for Ring Alarm Professional monitoring at no additional charge.

I signed up for a Basic $3 per month or $30 per year plan for a single Ring camera. Does that plan cover Ring Alarm Professional Monitoring?

 

No. The Basic $3 per month or $30 per year plan only covers a single camera. If you have this plan, you will need to upgrade to Ring Protect Plus to get professional monitoring for your Ring Alarm system.

If I group my Ring devices into multiple Locations, does my Ring Protect plus cover the devices in all of the Locations, or do I need separate plans?

 

Ring Protect Plus is only good for one geographic location. Therefore if you have Ring devices registered in different Locations (say your home and your place of business) you'll need a separate Ring Protect Plan for each group of devices.

If I purchase my Ring Protect Plan through a retailer rather than directly through Ring, are there any differences in the plan?

 

Possibly. Retailers who sell Ring Products and the Ring Protect Plan may place unique restrictions or conditions on their plan. Neighbors are urged to seek more information from the retailers where they purchased their Ring Protect Plan.

Will my 10% discount from the Ring Protect Plus plan apply to the Ring Alarm?

 

Yes. If you already have the Ring Protect Plus Plan, you're eligible for a 10% discount on the Ring Alarm system.

In order to utilize the discount, you will need to log in to your Ring account through Ring.com and then go to the Shopping pages. 

Will adding more sensors, keypads, or motion detectors affect the monthly fees for Ring Protect Plus Plan?

 

No. You can connect as many devices (to the programmed maximum) as you wish to your Ring Alarm without it affecting your monthly fees.

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