Fixing offline devices

If your Ring device falls offline, you will not be able to view live video, get alerts, or record events around your home. Learn how to figure out why your device may be offline, and how to get it back online.

Watch the video guide for troubleshooting wifi for Ring devices

Checking if your device is offline

There are a few ways to tell if your Ring device is offline:

• Check the device in the Ring app. You'll see an offline icon over the device's camera tile. Tap the icon to see an error code (e.g. "P1-65") and troubleshooting steps.
• Look at the

  Device Health

  section in the Ring app. This will show the current status of your device.
• Check for notifications. You may receive a push notification, text message or email alerting you that your device is offline.

Reconnecting your device

If your device is offline, try these steps to reconnect it:

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Tap the Device Health tile.

5. Under Network, tap

   Reconnect

   or

   Change Network

   and follow the prompts.

Watch for light patterns and audio cues from the device as it reconnects. If the reconnection fails, use our guide for resolving setup issues.

Improving connectivity

If your device keeps disconnecting from the internet, try these tips:

• Make sure the device is powered on and has a strong battery (for battery-powered devices).
  • Learn more about charging your Ring doorbell battery

    .
  • Learn more about charging your Ring security camera battery

    .
• Check that each hardwired Ring device is connected to the correct transformer or power source.

  View guidelines for hardwiring your device

  .
• Move the device closer to your wifi router. You can also add a Chime Pro to boost the signal.
• Try connecting the device to a different 2.4GHz wifi network, instead of 5GHz.
• Move the Alarm Base Station closer to your alarm sensors or use Range Extenders.
• As a last resort, you can factory reset the device and set it up again from scratch.

If you're still having issues, check your overall network health. Restart your router and modem, test your internet speed, and consider upgrading your wifi setup (like switching to an eero mesh system).

Factory reset or power cycle your Ring device

If your device remains offline, or is not responding, perform a factory reset or power cycle your device before performing a new setup.

• To factory reset doorbells, cameras, and Chimes:

  Hold the setup button for 20 seconds, then release.
• To power cycle battery-operated devices

  : Remove the battery pack(s) for 10 seconds, then reinsert.
• To power cycle plug-in devices:

  Unplug the device for 10 seconds, then plug back in.
• To power cycle wired devices:

  Turn off the power source (light switch or circuit breaker) for 30 seconds, then turn back on.

Checking your network

Follow these steps to improve connectivity.

• Turn off your wifi router and modem by unplugging them for 30 seconds.
• If your Ring device keeps disconnecting, first check if your wifi signal is strong enough where you put the device. Then make sure your internet is fast enough by testing your internet speed online.

  Learn more about signal strength, internet speed requirements, and performing speed tests.
• Set up your Ring device to another network, such as a guest network or using a 2.4 GHz wifi signal instead of a 5 GHz wifi signal.
• Lower the router firewall setting.

  Learn more about firewalls and port forwarding.

Ring Alarm Base Stations

• Connect the Base Station directly to your router via ethernet cable.
• As a last resort, you can

  unregister the Base Station

  and repeat the initial setup process.

Note: All Ring Alarm sensors will need to be factory reset before they can be reconnected to the Base Station. Learn how to factory reset your Ring Alarm devices.

Using more than one router with Ring

Having more than one wifi router can cause connection problems with Ring devices. Choose one of these fixes:

• Keep just one router, and remove the old one.
• Ask your internet provider or router manufacturer how to setup Bridge mode.