Ring Video Doorbell Pro when purchased in Europe ships in a slightly different package than in the United States. This article covers what's included with a Ring Video Doorbell Pro purchased in Europe.
Scroll down to the end of this article for links to PDF versions of the printed manuals that are included in the box with Ring Video Doorbell Pro purchased in Europe.
The Supplied Transformer
Ring Video Doorbell Pro when purchased in Europe, includes a 24VAC (volts alternating current) transformer in the box, that looks like this:
This is included because most existing doorbell transformers in Europe are rated at 12VAC which is not enough power to support Ring Video Doorbell Pro. A 24VAC transformer provides for the optimal experience of Ring Video Doorbell Pro.
It's important to note that installing the 24VAC transformer will require the assistance of a qualified electrician.
Bypassing Your Existing Doorbell
The other thing about a 24VAC transformer is that since most doorbells in Europe are designed to work with 12VAC transformers, your existing doorbell will most likely no longer work properly once the 24VAC transformer has been installed.
This is easily addressed by bypassing your existing doorbell using the cable pictured below (which is also included in the box):
The process of bypassing your existing doorbell is easier than it sounds, and is covered in detail in the printed manual that comes in the box with your Ring Video Doorbell Pro purchased in Europe.
If you're unsure about this step, we'd suggest asking the electrician who installs your 24VAC transformer to help with this as well.
Lastly, because you'll have to bypass your existing doorbell in order to power Ring Video Doorbell Pro, your existing doorbell will unfortunately no longer produce sound.
We realize this is upsetting to some folks who have grown fond of the sound of their existing doorbell over the years.
So, in addition to the rewards of owning the world's most advanced Video Doorbell, when purchased in Europe, the box also includes a Ring Chime.
Chime plugs into any standard power outlet and works with your Ring Video Doorbell Pro to let you know when you have a visitor even if your phone is in the other room. Read more about Ring Chime here.
A selection of adapters is also included in the box to ensure that Chime will plug into any standard outlets in Europe.
PDF Versions of the Setup Guides
Also included in the box with your Ring Video Doorbell Pro purchased in Europe are 3 printed manuals.
Click the links below to download PDF versions of these manuals:
- Manual 1: Installing the power source (ie: the 24VAC transformer mentioned above)
- Manual 2: Installing your Ring Video Doorbell Pro
- Manual 3: Performing the in-app setup
The goal with providing 3 manuals is to break down each step into bite-sized chunks. You can provide the electrician who installs your 24VAC transformer with the first manual in the event that they have any questions.
The included manuals will help you understand the 3 main steps involved in the process of setting up your Ring Video Doorbell Pro, but you can always reach out to Ring Community Support with any questions.