While setting up Ring Stick Up Cam, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press and release the orange button on the back of the Stick-up Cam as shown in the image below.
How do I know that my Stick Up Cam is in Setup Mode?
You'll know your Stick Up Cam is in setup mode when the small light on the back is pulsing.
Note: Stick Up Cam displays a slightly different light pattern when it's charging than when it's in Setup mode. When charging it will blink rapidly as shown in the animation below:
What is Setup Mode?
When any Ring product is in setup mode, it broadcasts a temporary Wi-Fi network.
During the setup process, the Ring app will connect to this Wi-Fi network to "tell" your Ring product how to connect to your home Wi-Fi network. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this Wi-Fi network, and stay connected to your home network.
What do I do if my Stick Up Cam doesn't go into Setup Mode?
If your StickUp Cam doesn't go into Setup mode, you can try the following:
- Press the orange button firmly and release it without holding it down.
- Fully charge Stick Up Cam.
- Prior to setting up your Stick Up Cam, plug it into a power source using the supplied orange cable, and charge it fully. The small light on the back will light up solid once it's fully charged.
Performing a hard reset
If your Stick Up Cam is fully charged, and the light still doesn't start pulsing when you push the orange button, try performing a hard reset.
To perform a hard reset, hold down the orange button for 15 seconds.
After releasing it, the light on the back will flash a few times indicating that your Stick Up Cam is restarting.
Give it about a minute to fully complete this process, then put it in setup mode again by briefly pressing the orange button on the back.