While setting up Ring Video Doorbell Pro, you'll be asked to push the small button on the side.
Pressing this button places your Ring Doorbell Pro in setup mode. You'll know your Ring Doorbell is in setup mode when the light on the front is spinning white.
What is Setup Mode?
When any Ring product is in setup mode, it broadcasts a temporary Wi-Fi network.
During the setup process, the Ring app will connect to this Wi-Fi network to "tell" your Ring product how to connect to your home Wi-Fi network. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this Wi-Fi network, and stay connected to your home network.
If your Ring Doorbell Pro doesn't go into setup mode (ie: if the light on the front does not start spinning when your press the small button on the side), here are some things to try:
Press the button firmly
Ensure that you are pressing the button firmly and releasing it without holding it down.
Holding the button down performs a separate function that we'll cover in a moment.
Check your power supply
If the light on the front of your Ring Doorbell Pro is not illuminated at all, then it is either not receiving enough power or is not receiving power at all.
If you are based in North America, and your Ring Doorbell Pro is wired to an existing internal doorbell, the first thing to check is that you installed your Pro Power Kit correctly. This article provides more info on installing the Pro Power Kit.
If your Pro Power Kit is installed correctly, check the wires connected to your Ring Doorbell Pro to make sure there aren't any loose connections.
If your Pro Power Kit is installed correctly, there aren't any loose connections, and the light on the front of your Ring Doorbell Pro is not lit up, then your Ring Doorbell Pro may not be getting enough power.
Ring Video Doorbell Pro requires a power source that supplies a minimum of 16VAC.
If your Ring Doorbell Pro lights up, but still doesn't start spinning or broadcast a Wi-Fi network during the setup process, this can also be a symptom of a power-related issue.
Perform a Hard Reset
If you know that your power supply provides at least 16VAC, and the front light doesn't start spinning when you push the side button, try performing a hard reset.
To perform a hard reset, hold down the side button for 15 seconds.
After releasing it, the light on the front should flash blue a few times indicating that your Ring Doorbell Pro is restarting.
Give it about a minute to fully complete this process, then try putting it in setup mode again by briefly pressing the side button.