Troubleshooting Insufficient Power Issues: Ring Video Doorbell Pro and Video Doorbell Pro 2

This article lists the most common symptoms of insufficient power that you may see with your Ring Video Doorbell Pro or Video Doorbell Pro 2 and how to troubleshoot.

The Ring Video Doorbell Pro requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-40VA max.

The Ring Video Doorbell Pro 2 is slightly different, requiring a doorbell transformer rated at 16-24 VAC 50/60HZ, 30-40VA max.

The troubleshooting process will be the same for both doorbells, but if you want to see which version of Video Doorbell Pro you have, you can look it up in the Ring app.

Insufficient Power Symptoms

  • Regularly losing connection to your wifi network
  • Freezing up or shutting down during the ringtone sound after a button press
  • Regularly shutting off (the white light on the front will turn off)
  • Freezing up during a live event
  • Not ringing your existing internal doorbell correctly 
  • Night vision doesn't work
  • Ring Pro works fine for a couple of events and then stops working.

Troubleshooting Insufficient Power Issues

If your Ring Video Doorbell Pro or Video Doorbell Pro 2 is hooked up to an internal doorbell chime, you'll need to check that your Pro Power Kit is properly installed.

If you have an older version of the Ring Video Doorbell Pro and are using it with an internal chime  you'll need to check your Pro Power Cable installation and Pro Power Kit. The Pro Power Cable (with orange fastening clips) is no longer necessary with newer versions of the Ring Video Doorbell Pro or Video Doorbell Pro 2.   

If you have a Ring Video Doorbell Pro or Video Doorbell Pro 2 and need to make sure it's hooked up properly—directly to a transformer—check out this page and expand the directions for One Ring Video Doorbell Pro direct to transformer.

Using a Plug-in Adapter with Ring Video Doorbell Pro or Ring Video Doorbell Pro 2

A Ring Video Doorbell Pro can also be powered by using a plug-in adapter.

Ring Video Doorbell Pro Plug In Adapter Guide

Ring Video Doorbell Pro Spare Parts Kit (including Pro Power Kit)

Ring Video Doorbell Pro Adapter

 

Ring Video Doorbell Pro 2 Plug In Adapter Guide

Ring Video Doorbell Pro 2 Spare Parts Kit (including Pro Power Kit)

Ring Video Doorbell Pro 2 Adapter

 

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