Troubleshooting Insufficient Power Issues with Ring Video Doorbell Pro

This article will list out the most common insufficient power symptoms that people face with their Ring Video Doorbell Pro along with links to solutions. 

Insufficient Power Symptoms: 

  • Regularly losing connection to your wifi network
  • Freezing up or shutting down during the ringtone sound after a button press.
  • Regularly shutting off (the white light on the front will turn off)
  • Freezing up during a live event
  • Not ringing your existing internal doorbell correctly 
  • Night vision doesn't work
  • Ring Pro works fine for a couple of events and then stops working

The Ring Pro is receiving insufficient power, how do I fix it?

The answer depends on whether or not your Ring Pro is hooked up to an internal doorbell chime or not. If you do have an existing bell, you'll need to check that your Pro Power Kit is properly installed. If you're powering your Ring Pro with a doorbell transformer, but are not using an internal doorbell, you'll need to install a Pro Power Cable. Both cases are detailed below: 
My Ring Pro is hooked up to an existing doorbell chime
If your Ring Pro is hooked up to an existing bell, you need to check and make sure that your Pro Power Kit is properly installed. The video below will walk you through the installation process for the Pro Power Kit:

Optional Setup: Using a Plug-in Adapter 
A Ring Video Doorbell Pro can also be powered by using a plug-in adapter. This doesn't necessarily require an electrician, but does require a DIY attitude.

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