Troubleshooting Insufficient Power Issues with Ring Video Doorbell Pro

This article will list out the most common insufficient power symptoms that people face with their Ring Video Doorbell Pro along with links to solutions. 

Insufficient Power Symptoms: 

  • Regularly losing connection to your wifi network
  • Freezing up or shutting down during the ringtone sound after a button press.
  • Voltage reading under Device Health steadily drops during evening with night vision on. 
  • Regularly shutting off (the white light on the front will turn off)
  • Freezing up during a live event
  • Not ringing your existing internal doorbell correctly 
  • Night vision doesn't work
  • Ring Pro works fine for a couple of events and then stops working

To Access Device Health

  • Go to your Ring app.
  • Tap the three lines on the top left.
  • Tap Devices.
  • Select your Ring Video Doorbell Pro.
  • Tap Device Health.

Your Ring Video Doorbell Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, plug-in adapter, or ~30 volt-amps when used with an internal doorbell. To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be at least 3,700mV. If the voltage is below that number, device functionality will be impaired. 

Note: The voltage reading in Device Health corresponds to the level of charge 

Note: Voltage greater than 4.05 V can shorten the life of the device.

Note: Even if your power source supplies 16 volts AC or greater, resistance in your wires–often due to excessive length or gauge of the wires–can keep Ring Pro from receiving enough power to function. If your existing doorbell transformer is rated at less than 16 volts AC at 20-30 volt-amps, you'll need to upgrade it to a higher voltage to support Ring Pro. This is a job that may require a licensed electrician.

The Ring Pro is receiving insufficient power, how do I fix it?
The answer depends on whether or not your Ring Pro is hooked up to an internal doorbell chime or not. If you do have an existing bell, you'll need to check that your Pro Power Kit is properly installed. If you're powering your Ring Pro with a doorbell transformer, but are not using an internal doorbell, you'll need to install a Pro Power Cable. Both cases are detailed below: 
My Ring Pro is hooked up to an existing doorbell chime
If your Ring Pro is hooked up to an existing bell, you need to check and make sure that your Pro Power Kit is properly installed. The video below will walk you through the installation process for the Pro Power Kit:

My Ring Pro is not hooked up to an existing doorbell chime
If your Ring Pro is connected directly to a doorbell transformer, with no internal doorbell chime, you'll need to contact Ring Community Support to request a free Pro Power Cable. 
A Ring Video Doorbell Pro can also be powered by using a plug-in adapter. This doesn't necessarily require an electrician, but does require a DIY attitude.

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