Troubleshooting Insufficient Power Issues with Ring Video Doorbell Pro

This article lists the most common symptoms of insufficient power that you may see with your Ring Video Doorbell Pro or Ring Video Doorbell Pro 2 and how to troubleshoot.

Both Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 require a doorbell transformer rated at  16-24 VAC 50 or 60 HZ, 10-40 VA.   

Troubleshooting will be the same for both doorbells but if you want to see which version of Video Doorbell Pro you have, you can look it up in the Ring app.

Insufficient Power Symptoms: 

  • Regularly losing connection to your wifi network
  • Freezing up or shutting down during the ringtone sound after a button press
  • Regularly shutting off (the white light on the front will turn off)
  • Freezing up during a live event
  • Not ringing your existing internal doorbell correctly 
  • Night vision doesn't work
  • Ring Pro works fine for a couple of events and then stops working.

Troubleshooting Insufficient Power Issues

If you have an older version of the Ring Video Doorbell Pro and are using it with an internal chime  you'll need to check your Pro Power Cable installation and Pro Power Kit. The Pro Power Cable, with orange fastening clips, is no longer necessary with newer versions of the Ring Video Doorbell Pro or Video Doorbell Pro 2.   
If you have a Ring Video Doorbell Pro or Video Doorbell Pro 2 and need to make sure it's hooked up properly, directly to a transformer, use this page and expand the directions for One Doorbell Pro Direct to Transformer.  
Using a Plug-in Adapter with Ring Video Doorbell Pro or Ring Video Doorbell Pro 2
A Ring Video Doorbell Pro can also be powered by using a plug-in adapter.
 

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