How to troubleshoot the most common causes of insufficient power with your Video Doorbell Pro or Video Doorbell Pro 2.
- Video Doorbell Pro requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-40VA max.
- Video Doorbell Pro 2 requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 30-40VA max.
The troubleshooting process is the same for both doorbells. Not sure which version Video Doorbell Pro you have? Here's how to check in the Ring app.
Symptoms of insufficient power
- Regularly losing connection to your wifi network.
- Freezing up or shutting down during the ringtone sound after a button press.
- Regularly shutting off (the white light on the front will turn off).
- Freezing up during a live event.
- Not correctly ringing your existing internal doorbell.
- Night vision doesn't work.
- Doorbell works fine for a couple of events and then stops working.
- If your Video Doorbell Pro or Video Doorbell Pro 2 is hooked up to an internal doorbell chime, check if your Pro Power Kit is properly installed.
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Using a Plug-in Adapter
Video Doorbell Pro and Video Doorbell Pro 2 can also be powered by using a Plug-In Adapter.
Video Doorbell Pro
- Video Doorbell Pro Plug-In Adapter Guide
- Video Doorbell Pro Spare Parts Kit (including Pro Power Kit)
- Video Doorbell Pro Plug-In Adapter
Video Doorbell Pro 2
- Video Doorbell Pro 2 Plug-In Adapter Guide
- Video Doorbell Pro 2 Spare Parts Kit (including Pro Power Kit)
- Video Doorbell Pro 2 Plug-In Adapter