Managing Your Events for Virtual Security Guard

When Virtual Security Guard¹ is on and a person is detected on an enrolled camera, this is called an Event. During an Event, guards from Rapid Response will monitor your camera’s Live View, and the Live View from other enrolled devices at your Property, if necessary. Depending on the situation and your alert preferences, the guard may do any of the following:

• Send you a text with a link to the Event recording
• Initiate Two-Way Talk (when a person is observed)
• Request dispatch of emergency services (e.g. fire, medical, or police).

Important! Rapid Response guards don’t have access to your Event History and can’t download, share, or save any videos. They can only access Live View on your enrolled devices while actively monitoring an Event when your system is Armed.

Event Examples

These are standard guard responses to Events that may occur on your property when Virtual Security Guard is active.

Choose the right number of Events for you

A Virtual Security Guard subscription includes 175 Events for $99/month per location. Events don’t roll over to the next month, but reset at the start of each billing cycle. You can opt in to Extra Events to keep Virtual Security Guard active beyond your included events each month. Learn about Extra Events.

If you need more Events in your billing cycle, you can opt in to Extra Events for $0.99 per additional Event. If you use all the included Events in your plan’s billing cycle and you did not opt in to Extra Events, the service will stop until your next billing cycle. At the start of your next billing cycle, the number of Events will restart and the service will resume.

Tips for using fewer Events

Note: Virtual Security Guard only active when your Ring system Mode is set to Home or Away.²

• Refine your Motion Zones

  . Guards will only monitor motion events that occur in
  Motion Zones

  . These are the same as the Motion Zones you may have set on your cameras, and any changes will affect existing app push notifications.
• Configure Privacy Zones

  .

  Use Privacy Zones

  to prevent certain areas from being monitored. When a guard views video from a camera with a Privacy Zone, that zone displays as a black box on the camera’s field of view.
• Enroll only the cameras you want monitored.
• Point your camera only toward areas you want monitored.

  Avoid high-traffic areas like sidewalks.
• Snooze (up to 12 hours) or turn off guard monitoring

  . This will stop events from being sent to Guards for review.

Badges for reviewed events in the Ring app

When a Rapid Response guard monitors an event on your camera, a badge is added to the video in your Event History and Timeline. Learn more about Timeline.

	Guard Reviewed:  A guard has reviewed an event on your property.
	Important:  A guard has sent you a text about an event on your property that needs your attention.
	Guard Intervened:  A guard has intervened in an event, actions may include: using Two-Way Talk to speak to the person on your property, sounding the device siren (if available), or – during an emergency – contacting your emergency contacts and requesting dispatch of emergency services as needed.

Getting alerts when an Event needs your attention

• We will send you a text with a link to the event recording.

  Texts will always be sent from

  +1-424-300-8338

  (we recommend saving this number to your contacts).
• The people listed as your emergency contacts for Ring Alarm Professional Monitoring
  will also receive a text.
• Text messages that need immediate attention will be marked with "URGENT" or "NEEDS ATTENTION". Other messages that are more informational will not be.
• If an escalation is needed, Rapid Response will call your listed emergency contact(s) and, if needed, request to dispatch emergency services.

To view your emergency contacts, open the Ring app and go to Settings > Monitoring > Emergency Contacts.

Customize your alerts

You can customize which non-emergency Events you are notified about, such as Delivery, Service Worker, and Person events. However, emergency Event alerts can’t be turned off.

Note: Only the account owner can change alert settings for emergency contacts.

1. Open the Ring app.
2. From the

   menu (☰

   ), tap

   Control Center

   >

   Virtual Security Guard.

Opt out of text alerts

Account owners and emergency contacts can opt out of text with these steps.

• Text “STOP” to the alert sent from Virtual Security Guard (

  +1-424-300-8338

  ).
• To opt back in, send a text with “START” to the same number.

Questions about event resolutions?

Submit a request to Rapid Response with these steps:

1. Click here

   to submit all event details on an online form.
2. Once Rapid Response gets the request, it will review your submission and look into your event.
3. After the event is reviewed, Rapid Response will contact you.