This article is for Virtual Security Guard¹ subscribers. Virtual Security Guard is a monthly subscription service that provides live camera motion person detection event monitoring by trained agents from Rapid Response for eligible enrolled cameras at your home or business. Learn more.
Overview
An event happens when a person is detected on a camera that is enrolled in Virtual Security Guard, and the service is armed in Home or Away mode. If a person is detected, the Rapid Response agent will be notified and can open Live View to see what is occurring on your property. Depending on the type of event and your alert preferences, the agent may send you an SMS alert, initiate Two-Way Talk (if a person is observed, and the camera feature is available), or request emergency response.
Note: Agents don’t have access to event recordings and can’t download, share, or save any videos. They can only access Live View on your enrolled cameras in real time once a person is detected. Rapid Response is the seller and provider of the camera motion person detection monitoring service and agents. Ring bills your Ring account for this service on behalf of Rapid Response.
Included Events and Extra Events
Note: The Virtual Security Guard subscription includes 175 events/month per location. Once you’ve used all your current billing cycle’s included 175 events, the Virtual Security Guard service will turn off unless you have opted in to Extra Events. Each additional event after the 175-event limit (Extra Event) will cost $0.99. For a limited time, you can try Extra Events for free.
If you opt into Extra Events during this trial period, you will not be billed if you exceed 175 monitored motion events. We’ll notify you 30 days before the free trial ends. To update your Extra Events preferences, log in to your Ring account. Then select your Virtual Security Guard plan, select Manage Extra Events, and toggle your selection on or off.
You can review your Extra Events charges in your Billing History.
Opt out of Extra Events
By default, you are opted out of Extra Events. If you think you won’t need more than 175 events per billing period, you can opt in or out of Extra Events from your account at Ring.com. You will still have 175 included events each month. You will receive email and push notifications when you are close to the 175-event limit, and again when you use all 175 events.
Manage Your Events
Are your cameras detecting events too quickly each month? You can manage how your enrolled cameras detect events by changing your Motion Zones, configuring Privacy Zones, managing device enrollment, and more. Learn how to manage events in this article.
¹ Virtual Security Guard is available only within the U.S. (all 50 states, but not U.S. territories), and is an add-on service that requires enrollment, and the following (all sold separately): a subscription fee per enrolled location in addition to a compatible Ring Protect plan, a Ring Alarm system, enrollment in Ring Alarm professional monitoring, and at least 1 eligible device. Rapid Response is the seller and provider of the camera motion person detection monitoring service and agents. Ring bills your Ring account for this service. Virtual Security Guard subscription fee includes 175 monitored camera motion person detection events per month. Opt into Extra Events for an additional cost. Ring Alarm sensors are not monitored by Virtual Security Guard (Alarm sensors only trigger Alarm professional monitoring). Learn more here.
