We want you to love your Ring doorbell. Our doorbells are low maintenance, but need a little help from their owners from time to time. Keep these three things in mind so you’ll have a great experience.
1. Make sure your battery is charged to 100%
There are shipping regulations for lithium batteries, so we can’t package them 100% charged. Even if your battery doorbell is wired, or you have a solar charger, the main source of power comes from the battery. Make sure your battery is charged to 100% for six to eight hours right from the start for the best performance.
| Charge your battery until the orange light disappears and only the green light is lit. | To remove doorbell faceplate, squeeze ridges on the sides and lift up from the ridge on the bottom. |
2. Place your wifi router so it sends a clear signal
All Ring devices use wifi and wifi signals which can sometimes be unpredictable. To keep your doorbell connected to wifi, make sure your wifi router isn’t blocked behind a couch or in a closet. Even moving your router off the floor onto a coffee table gives it a better chance of staying connected to your doorbell.
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| Move your router from behind couch | Move your router out of closet |
3. Learn how to reconnect to wifi
Follow these wifi tips:
- Use the same mobile phone you used to set up the doorbell to reconnect.
- Have your wifi password handy.
- Remember that wifi passcodes have no spaces and are case sensitive. (They are usually printed on the router).
Here’s how to reconnect to wifi in the Ring app.
- Open the Ring app. Tap on the three lines (≡) on the top left
- Tap Devices.
- Then, select your doorbell by tapping on the image.
- The next screen is called the Device Dashboard. This screen has all the controls you need for your doorbell.
- Tap the Device Health tile below the picture of the doorbell.
- Tap Reconnect to Wifi and follow the prompts to reconnect.
