Top Three Video Doorbell Tips

We want you to love your Ring doorbell. Our doorbells are low maintenance, but need a little help from their owners from time to time. Keep these three things in mind so you’ll have a great experience.

1. Make sure your battery is charged to 100%

There are shipping regulations for lithium batteries, so we can’t package them 100% charged. Even if your battery doorbell is wired, or you have a solar charger, the main source of power comes from the battery. Make sure your battery is charged to 100% for six to eight hours right from the start for the best performance.

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Charge your battery until the orange light disappears and only the green light is lit. To remove doorbell faceplate, squeeze  ridges on the sides and lift up from the ridge on the bottom.


2. Place your wifi router so it sends a clear signal

All Ring devices use wifi and wifi signals which can sometimes be unpredictable. To keep your doorbell connected to wifi, make sure your wifi router isn’t blocked behind a couch or in a closet. Even moving your router off the floor onto a coffee table gives it a better chance of staying connected to your doorbell.

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Move your router from behind couch Move your router out of closet

3. Learn how to reconnect to wifi

Follow these wifi tips:

  • Use the same mobile phone you used to set up the doorbell to reconnect.
  • Have your wifi password handy.
  • Remember that wifi passcodes have no spaces and are case sensitive. (They are usually printed on the router).

Here’s how to reconnect to wifi in the Ring app.

  1. Open the Ring app. Tap on the three lines (≡) on the top left 
  2. Tap Devices.
  3. Then, select your doorbell by tapping on the image.
  4. The next screen is called the Device Dashboard. This screen has all the controls you need for your doorbell.
  5. Tap the Device Health tile below the picture of the doorbell.
  6. Tap Reconnect to Wifi and follow the prompts to reconnect.




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