Have you ever accidentally left your home or business without fully closing your main exit or entry door after arming your alarm? If so, you know how nerve-wracking it can be to receive an unexpected alarming alert on your phone. Then, if you or your emergency contacts miss the call from the Ring Alarm monitoring2 center, emergency services could be on the way to your location. A feature called Exit Error will help you avoid this scenario.
With Exit Error, you don’t have to worry about emergency dispatch for a false alarm caused by a door that was left open accidentally after you exit your home or business.
What Is Exit Error?
Alarm signals that are triggered immediately after you arm your system are often by accident, causing false alarms and the possibility of unnecessary visits from emergency personnel. You’ll receive an automated call from the Ring monitoring center2 letting you know that your main exit door was likely left open or ajar, and the alarm was triggered by accident.
The Exit Error signal and automated call is sent when the alarm triggers immediately at the end of the exit delay countdown. This happens after you’ve armed your Ring Alarm system. In this case, the Ring monitoring center will not request dispatch of emergency services unless you specifically request help.
NOTE: Exit Error does not apply to self-monitoring or assisted2 monitoring. Professional monitoring2 with a Ring Protect Pro plan1 is required.
IMPORTANT: If you do not answer the automated Exit Error call, we will not request dispatch of emergency services.
How Exit Error Works
When your Ring Alarm signals a possible Exit Error, here is what happens:
- The Ring Alarm siren at your location will sound.
- You will receive a push notification1 to let you know that your Ring Alarm is alarming. If you have Do Not Disturb activated on your mobile device and have chosen to activate emergency and Critical Alerts from Ring Alarm, you should still receive this push notification. It’s also important to save the monitoring center phone number (833-209-2159) as a contact in your mobile device and set it to put the call through when in Do Not Disturb mode. Click here to learn how.
- You have a 30-second window to disarm and cancel the alarm before you receive an automated call for an Exit Error.
- After 30 seconds, you’ll receive an automated call from the monitoring center notifying you of the alarming event. During the call you’ll be asked if you want to request emergency dispatch. If it’s not a true emergency, you can disarm your Ring Alarm on the Ring app dashboard1 or on the Keypad at your home or business.
- If you do not answer the automated call or do not request emergency dispatch during the call, no action will be taken by the Ring Alarm monitoring center.
- After about 10 minutes, the Ring Alarm siren at your location will stop sounding. If another sensor (such as a Contact Sensor, Motion Detector, or Glass Break Sensor) triggers your Ring Alarm after that, the siren will sound again at your location and the usual professional monitoring2 emergency response steps will be taken.
*You may want to contact your neighbors who might hear the alarm siren to let them know that it’s sounding accidentally.
Exit Error FAQs
How Do I Set Up My Ring Alarm for Exit Error?
All Ring Alarm owners with professional monitoring2 have Exit Error enabled by default. You cannot turn off this feature.
Will All Doors Trigger an Exit Error if Accidentally Left Open?
Exit Error is only triggered by Contact Sensors that are assigned to your main door(s).
Will the Monitoring Center Request Emergency Dispatch if I Don’t Answer the Automated Call?
No. If you do not answer the automated call from the monitoring center, there will be no request for emergency dispatch.
What Happens if a Neighbor Hears the Alarm Sounding and Calls for Help?
If a neighbor hears your alarm and calls for help, Ring monitoring cannot prevent emergency services from arriving at your residence or business. If you are concerned, immediately notify your neighbors that a false alarm was triggered by accident.
What if the Alarm Is Triggered Again After an Exit Error Call?
If after an automated Exit Error call your alarm is triggered by another sensor, you and your emergency contacts will receive a call from a live Ring monitoring center agent and the usual professional monitoring emergency response steps will be taken. If you or your contacts do not answer the live agent’s call or an invalid verbal password is provided, the agent will request dispatch of emergency services.
Additional Information:
1 Some Ring Alarm features and Ring Alarm accessories require a subscription (sold separately). View ring.com/protect-plans for pricing and details.
2 A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring alarm licenses at: ring.com/licenses (http://ring.com/licenses). Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.
