Helpful Resources

What to Know
  • Ring Video Doorbell 2 no longer for sale on Ring.com

    Ring Video Doorbell 2 no longer sold on Ring.com As of April 29, 2020, the Ring Video Doorbell 2 is no longer being sold on Ring.com.  Why is Ring no longer selling the Ring Video Doorbell 2? Ring is always working to improve its products and enhance the security of our users. Ring Video Doorbell...

  • Welcome to your Ring Video Doorbell 2

    Congratulations on your New Ring Video Doorbell 2! You've taken a big step forward in securing your home! We've updated the Ring Video Doorbell 2 with some exciting new features. The following article covers some basic information that will get you up and running quickly. If you haven't yet set u...

  • Ring Video Doorbell 2 Information

    What is Ring Video Doorbell 2? Your new Ring Video Doorbell 2 is the start of a Ring of Security around your entire property. Now, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere. See who’s at your door, prevent crime and protect your...

  • Setting up your Ring Video Doorbell 2 in the Ring app

    Setting up your Ring Video Doorbell 2 in the Ring app is simple. Simply scroll down for a step-by-step guide. Step One - Charge the provided battery Fully charge the provided battery by plugging it into a USB port using the provided orange cable. The battery is fully charged when only ...

  • Ring Video Doorbell 2 Chime Kit Compatibility List

    Question: I have my own doorbell chime. How do I know if it's compatible with a Ring Video Doorbell 2? Answer: The Ring Video Doorbell 2 is compatible with AC-powered door chimes operating between 8-24 volt AC transformers, but is not compatible with wireless door chimes or any chime/interc...

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How To Use
  • How to physically install your Ring Video Doorbell 2 with an existing doorbell

    Note: This article applies to the Ring Video Doorbell 2. The latest Ring Video Doorbell (2nd Generation) doesn't require an additional diode.  Click here for more information on installing the Ring Video Doorbell (2nd Generation).  Physically installing up your Ring Video Doorbell 2 with a...

  • How to physically install your Ring Video Doorbell 2 without an existing doorbell

    Physically installing up your Ring Video Doorbell 2 without an existing doorbell is a simple process. Scroll down for a step-by-step guide.   Note: Set up your Ring Doorbell 2 in your Ring app before mounting it to your door.  Charge the battery Fully charge the battery by plugging it int...

  • Ring Video Doorbell 2 setup mode

    While setting up Ring Video Doorbell 2, you'll be asked to put the device into setup mode. In order to put the device into setup mode, press and release the black button on the front of the doorbell. How do I know that my Ring Video Doorbell 2 is in setup mode?  You'll know your Ring Doorbell 2 i...

  • How to connect your Ring Video Doorbell 2 directly to a low-voltage transformer without a pre-existing doorbell

    If you don't have an existing doorbell but would like to avoid the need to charge the battery of your Ring Video Doorbell 2, you can directly connect your Ring Video Doorbell to a low voltage 8-24V AC transformer. Note: Some important facts for people planning on using this optional alternative c...

  • Utilising Customisable Motion Zones with your Ring Video Doorbell 2

    Customisable Motion Zones allow you to define a specific area you want your Ring device to cover while ignoring everything outside that area. By selecting motion zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the numb...

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How to Fix
  • Wiring diagrams for Ring Video Doorbell 2 setup

    If you're in the process of setting up multiple Ring Video Doorbell 2 units, internal doorbells and transformers, the following wiring diagrams may help. Click on your setup to view the diagrams.  One Ring Doorbell 2/Two Internal Doorbells   Two Ring Doorbell 2 units/One Internal Doorb...

  • Solving lens flares in your Ring Video Doorbell 2

    If video from your Video Doorbell 2 shows a strange "lens flare," this occurs when the Ring Video Doorbell 2 is installed on a surface that is bordered by brickwork or other wall sidings that protrude an inch or so above the level of the Ring Video Doorbell 2. At night this causes the infrared li...

  • Solar Charger for the Ring Video Doorbell 2 Information

    What is the Solar Charger for the Ring Video Doorbell 2? The Solar Charger for the Ring Video Doorbell 2 is a small device that can be mounted behind your Ring Video Doorbell 2. With just a few hours of direct sunlight per day, it will help keep your Ring Video Doorbell 2 fully charged. Note: The...

  • Download the manual - Ring Video Doorbell 2

    Ring products are designed for easy setup and use. To find the user manual for your Ring Video Doorbell 2 in your language, select it in the list below. Click here for the North American English version of the manual Click here for the International English version of the manual. Click here for ...

  • Updating the firmware for Ring Video Doorbell 2

    Question: What is firmware and why is it important to keep it updated? Answer: Firmware is a software program embedded into your Ring Device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device. Note: Your hardware will u...