How to Fix
  • What to Do if your Spotlight Cam Wired Goes Offline

    It is possible under certain circumstances for your Spotlight Cam to lose its connection to your Wi-Fi network. The image below tells you that your Ring Spotlight cam is offline.   The remainder of this article will detail the circumstances where your Spotlight Cam can lose its connection and wh...

  • What to Do if Your Spotlight Cam Battery Goes Offline

    It is possible under certain circumstances for your device to lose its connection to your Wi-Fi network. This article will detail the circumstances where your Ring device can lose its connection and what to do if this occurs.    Why Ring Devices Can Go Offline There are a variety of circumstance...

  • Updating the Firmware on your Spotlight Cam

    Question: What is firmware and why is it important to keep it updated? Answer: Firmware is a software program embedded into your Ring Device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device.  Note: Your hardware will ...

  • Proper Positioning for Your Spotlight Cam (Battery or Wired)

    How to position your Spotlight Cam Ring Spotlight Cam contains advanced Passive Infrared (PIR) sensors. In order to pick up all the motion you want to capture, it helps to understand a bit about how Spotlight Cam's sensors work, and how to position your Spotlight Cam for maximum effectiveness. Fi...

  • Charging Your Ring Spotlight Cam Battery

    The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. You only need one battery for your Spotlight Cam to work properly. However, if you want ex...