How to Fix
  • Using a Wedge Kit to properly position your Ring Video Doorbell (1st Generation)

    It's important to get the correct accessory for the Ring Video Doorbell you have. There are several different models. If you need to verify the name of your doorbell, click here to find the information in the Ring app. If you're installing your Ring doorbell on a house with aluminum siding or in ...

  • Proper positioning for your Ring Video Doorbell (1st Generation)

    The proper positioning of your Ring Video Doorbell depends on a number of factors, including the layout of your garden, the distance from the front door to the street, objects within the Video Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Do...

  • No audio from your mobile device to your Ring device

    If you can hear audio from your Ring doorbell on your phone, but no sound is traveling from your phone to your Ring Video Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS...

  • What to do if your Ring Video Doorbell goes offline

    Question: Are there circumstances where my Ring device can lose connection to my network and what do I do if this occurs?   Answer: Yes, it is possible under certain circumstances for your device to lose its connection to your Wi-Fi network. This article will detail the circumstances where your R...

  • Ring Video Doorbell (1st Generation) Setup Mode

    This article applies to the Ring Video Doorbell (1st Generation).  To find information on the new Ring Video Doorbell (2nd Generation), click here.  While setting up your Ring Video Doorbell, you'll be asked to put the device into Setup Mode. In order to put the device into Setup Mode, press and ...

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