How to Fix
Using a Wedge Kit to properly position your Ring Video Doorbell (1st Generation)
It's important to get the correct accessory for the Ring Video Doorbell you have. There are several different models. If you need to verify the name of your doorbell, click here to find the information in the Ring app. If you're installing your Ring doorbell on a house with aluminum siding or in ...
No audio from your mobile device to your Ring device
If you can hear audio from your Ring doorbell on your phone, but no sound is traveling from your phone to your Ring Video Doorbell, it is possible that the Ring app does not have access to your microphone. Follow the steps below for iOS (Apple) or Android to enable notifications. iPhone and iOS...
Ring Video Doorbell (1st Generation) setup mode
This article applies to the Ring Video Doorbell (1st Generation). To find information on Ring Video Doorbell (2nd Generation), click here. While setting up your Ring Video Doorbell, you'll be asked to put the device into setup mode. In order to put the device into setup mode, press and release ...