How to Fix
  • Using a Wedge Kit to properly position your Ring Video Doorbell Pro

    If you're installing my Ring Video Doorbell Pro on a house with cladding or in a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the Ring Video Doorbell to catch visitor motion but minimise "false positive" motion alerts such as cars in the stre...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you’ll be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the doorbe...

  • Blinking white circle on Ring Video Doorbell Pro after installation

    If you've just installed your Ring Video Doorbell Pro and now there's white circle blinking on the front of the device, it is not yet fully charged. Once the internal power cell is fully charged, the white circle will stop blinking and the device will move into Setup Mode. You will have to wait u...

  • What to do if your Ring Video Doorbell Pro goes offline

    It is possible under certain circumstances for your Ring Video Doorbell Pro to lose its connection to your wifi network. This article will detail the circumstances in which your Ring device can lose its connection and what to do if this occurs.   Why Ring devices can go offline There are a va...

  • Troubleshooting issues with your Ring Video Doorbell Pro

    This article will list out some of the most common issues that people face with their Ring Video Doorbell Pro along with links to solutions. Lost wifi connection Symptoms: The light on the front of your Ring Video Doorbell Pro glows a soft white When you push the button on your Ring, it emits ...

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