How to Fix
  • Proper positioning for your Floodlight Cam

    How to position your Floodlight Cam Ring Floodlight Cam contains both advanced Passive Infrared (PIR) sensors that control the light and motion sensors in the camera. In order to pick up all the motion you want to capture, it helps to understand a bit about how Floodlight Cam's sensors work, and ...

  • Not receiving motion alerts for my Floodlight Cam

    If you just installed your Floodlight Cam you won't receive any motion alerts unless you set and activate at least one motion zone.   If you want to set your motion zones, follow the steps listed below. Open your Ring app. Tap on the three lines on the top left side of the screen. Tap on Device...

  • Updating the firmware on your Floodlight Cam

    Question: What is firmware and why is it important to keep it updated? Answer: Firmware is a software program embedded into your Ring Device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device.  Note: Your hardware will ...

  • What to do if your Floodlight Cam goes offline

    It is possible under certain circumstances for your Floodlight Cam to lose its connection to your wifi network. The image below tells you that your Ring Floodlight Cam is offline.   The remainder of this article will detail the circumstances where your Floodlight Cam can lose its connection and ...

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