General Information
  • Ring Video Doorbell flashing light patterns

    If you need to know what doorbell you have, use this link to find out in the Ring app.  The light patterns below are for the Ring Video Doorbell (1st Generation), Ring Video Doorbell (2nd Generation), Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, and Ring Video Doorbell 4.  Activity Flash...

  • Choosing a Ring Video Doorbell

    A Ring Video Doorbell is an easy and effective way to enhance the security of your home. This buyer’s guide will help you select the right Ring Video Doorbell for you. Home checklist There are a number of factors to consider when choosing your Ring Video Doorbell. This home checklist contains th...

  • Comparing Ring Video Doorbells

    The chart below lists the features of the individual Ring Video Doorbell models along with recommendations (below the chart) as to which model might be best for you. If you already own a Ring Video Doorbell and want to find accessories for it, click on this link to see what is available.   Rin...

  • How to find out what Ring Video Doorbell or Security Camera you have and get the right accessories

    If you want to get accessories for your Ring Video Doorbell or Security Camera, it’s important to find out which model you have so that you get a compatible product. If you have already set up your doorbell or security camera in the Ring app, you can find the doorbell or security camera model by ...

  • Telling the difference between the Ring Video Doorbell (1st Generation) and Ring Video Doorbell (2nd Generation)

    The Ring Video Doorbell and Ring Video Doorbell (2020 release) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  If you need to find o...

  • Installation and setup for all Ring Video Doorbells

    Click on the links below for your Ring products. Ring Video Doorbell (2nd Generation) How to physically install your Ring Video Doorbell (2nd Generation) with an existing doorbell How to physically install your Ring Video Doorbell (2nd Generation) without an existing doorbell Setting up your Ring...

  • Ring device manuals

    Ring Video Doorbells  For general information on Ring Video Doorbells, click here. To see a comparison chart of Ring Video Doorbells, click here.  To view a manual for an individual Ring Video Doorbell, select one of the devices below: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 R...

  • Hardwiring your Ring Video Doorbell

    What do I need to hardwire my Ring Video Doorbell? WARNING: Electrical shock hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring.Installation by a qualified electrician may be requi...

  • Ring Video Doorbell hardwired versus battery-powered operation

    If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, or Ring Video Doorbell 3 Plus is hardwired, the device will receive a trickle charge from the doorbell wiring.  Battery po...

  • Installing your Video Doorbell faceplate

    Installing a faceplate on your Ring Video Doorbell is very easy, simply follow the instructions below:    Unscrew the security screw at the bottom of the Ring Video Doorbell. Gently pull the old faceplate off the unit by pulling it from the lower edge of the plate. Note: The faceplate should p...

  • Ring Installation Guide

    Once you’ve bought your Ring device, how can you make sure you’re getting the most out of your extra layer of security? Here are some practical tips for installing your device and getting set up with Ring.1. Choose the perfect spot for your Ring deviceWhether it’s a Ring Video Doorbell or Securit...

  • How to fix a Ring Video Doorbell or Security Camera battery draining too fast

    If your Ring Video Doorbell or Security Camera battery is draining too fast, it might be caused by a poor wifi connection. Your device may be frequently disconnecting and reconnecting to your wifi network. Each time a disconnection or reconnection happens, your Ring device uses power, which contr...

  • The battery in my Ring device seems to drain too fast

    The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. The local weather At temperatures below 4°C, lithium polymer batteries are less effective ...

  • Configuring your doorbell for an in-home chime

    If you hardwired your Ring Video Doorbell to your existing doorbell system and want to still hear your old chime, you can set up an in-home chime in the Ring app if you have one of the following devices: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ring Video Doorbell 3 Plus Ring V...

  • Understanding why you can't hear your doorbell ring inside your home

    If your doorbell is functioning but you can’t hear it inside your home, there are several possible reasons why you can’t hear it. Depending on the cause, the problem may be easy to fix. Simply determine which situation describes your circumstances to find the best solution. Identify your doorbell...

  • Ring devices and extreme temperatures

    In many parts of the world, winter can bring cold, rain, sleet, snow and sometimes freezing temperatures while summer can bring extreme heat, bright sunshine, and extremely dry weather conditions. As a result, Ring devices may have their performance affected by the weather. This article will tell...

  • How to reconnect your Ring device to wifi or change your wifi network

    Following these steps to reconnect your Ring device to wifi in the Ring app: Tap on the menu icon in the top left corner Tap Devices Select the Video Doorbell or Security Camera you need to reconnect to wifi Tap Device Health  Tap Reconnect to Wifi or Change Wifi Network Note: Do not follow the...

  • Installing your hardwired transformer kit

    Installing the Pro Power Kit V2 To bypass your internal doorbell with the Pro Power Kit V2, complete the following steps: Turn power off at the source.  Remove the cover from your internal doorbell.   Loosen the screws holding the doorbell wire. Detach the doorbell wires from the intern...

  • Utilising Customisable Motion Zones with your Ring devices

    Customisable Motion Zones allow you to define a specific area that you want see while ignoring everything outside of that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as ca...

  • About the advanced motion detection system used in Ring devices

    Ring uses two different types of motion detection systems in its doorbell and security camera products. While both are very effective at what they do, they both work on different principles and are optimised for different purposes. This article will explain the differences between the two differe...

  • Charging the battery on your Ring Video Doorbell

    The following article answers common questions concerning charging batteries for the Ring Video Doorbell. How often do I need to charge the battery on my Ring Video Doorbell? The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in...

  • Pre-Roll and Advanced Pre-Roll: Understanding the difference

    This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

  • Cold weather and battery-powered Ring devices

    In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring devices may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do about it. Battery life a...

  • What is a firmware update?

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • Checking and updating your firmware

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • How to troubleshoot Ring Alert issues for iOS devices

    If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Be sure your device is online You can check to make sure your device is online by going to the Device Health page in the Ring app: Tap the menu icon (thr...

  • How to troubleshoot Ring Alert issues for Android devices

    If Ring notifications sent to your Android device are delayed or if you aren’t receiving them at all, try the tips below to resolve these issues. Some Android devices may have a limit on how many notifications appear per app, and clearing any previous notifications could help. For more informatio...

  • How to completely reset your Ring Video Doorbell

    If you need to factory reset your Ring Video Doorbell either because you want to give it away or as part of troubleshooting, follow the steps below.  Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will ...

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