If you are considering hardwiring a Ring Video Doorbell, it is important to identify the type and specifications of your existing doorbell system. This will help you select the right Video Doorbell for your home. Ring Video Doorbells are designed to be hardwired to low-voltage doorbell transforme...

We want you to love your Ring Video Doorbell. Our doorbells are easy to install and use, and these top tips will ensure you have the best possible experience. 1. Make sure your battery is charged to 100% There are shipping regulations for lithium batteries, so we can’t package them 100% charged. ...

If you need help installing your Video Doorbell, Security Camera, Chime or Alarm, you can use the links below to go to the installation guide for your product. Learn how to find the name of your Ring product in the Ring app. Jump to: Video Doorbells Security Cameras Chimes Alarm Video Doorbell...

Here’s everything you need to know about charging the battery for your Video Doorbell or Security Camera. Follow the steps below to check your battery level in the Ring app. Open the Ring app. Tap ☰ on the top left of the screen. Tap Devices. Tap the Ring device you want to check. Tap Dev...

A Ring Video Doorbell is an easy and effective way to enhance the security of your home. This buyer’s guide will help you select the right Ring Video Doorbell for you. Home checklist There are a number of factors to consider when choosing your Ring Video Doorbell. This home checklist contains th...

The chart below lists the features of the individual Ring Video Doorbell models along with recommendations (below the chart) as to which model might be best for you. If you already own a Ring Video Doorbell and want to find accessories for it, click on this link to see what is available.   Ri...

If you want to get accessories for your Ring Video Doorbell or Security Camera, it’s important to find out which model you have so that you get a compatible product. If you have already set up your doorbell or security camera in the Ring app, you can find the doorbell or security camera model by ...

The Ring Video Doorbell (1st Generation) and Ring Video Doorbell (2nd Generation) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  If...

Click on the links below for your Ring products. Ring Video Doorbell (2nd Generation) How to physically install your Ring Video Doorbell (2nd Generation) with an existing doorbell How to physically install your Ring Video Doorbell (2nd Generation) without an existing doorbell Setting up your Ring...

Ring Video Doorbells For general information on Ring Video Doorbells, click here. To see a comparison chart of Ring Video Doorbells, click here.  To view a manual for an individual Ring Video Doorbell, select one of the devices below: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ri...

What do I need to hardwire my Ring Video Doorbell? WARNING: Electrical shock hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring. Installation by a qualified electrician may be requ...

Installing the Pro Power Kit V2 To bypass your internal doorbell with the Pro Power Kit V2, complete the following steps: Turn power off at the source.  Remove the cover from your internal doorbell.   Loosen the screws holding the doorbell wire. Detach the doorbell wires from the intern...

Once you’ve bought your Ring device, how can you make sure you’re getting the most out of your extra layer of security? Here are some practical tips for installing your device and getting set up with Ring.1. Choose the perfect spot for your Ring device Whether it’s a Ring Video Doorbell or Securi...

To install a faceplate on your Ring Video Doorbell, simply follow the instructions below:    Unscrew the security screw at the bottom of the Ring Video Doorbell. Gently pull the old faceplate off the unit by pulling it from the lower edge of the plate. Note: The faceplate should pop off easily...

If you need to know what doorbell you have, use this link to find out in the Ring app.  The light patterns below are for the Ring Video Doorbell (1st Generation), Ring Video Doorbell (2nd Generation), Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell 4 and Ring Battery Video ...

Code: P1-67 Code: P1-68 Code: P1-77 Code: P1-101 Use this link to learn how to find out which doorbell model you have in the Ring app.  To charge your Ring Video Doorbell battery, use a common micro-USB cable, such as the orange one included in your Ring product box. Simply plug it into any USB...

If I hardwire my battery-powered Video Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell (2nd Generation), Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell 4 or Ring Battery Video Doorbell Plus is...

Code: P1-65 Code: P1-74 If your Ring device is offline (disconnected from wifi) and not showing videos, you can try the following steps to reconnect: Check whether other devices in your home are connected or disconnected to wifi. If other devices are not working, there may be an outage in you...

To reconnect your Ring Video Doorbell or Security Camera to your wifi network in the Ring app, follow these steps: Tap menu (≡) Tap Devices Select the Video Doorbell or Security Camera you need to reconnect to wifi Tap Device Health Tap Change Network Tap Reconnect Tap Continue and follow the p...

The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. The local weather At temperatures below 4°C, lithium-ion batteries are less effective at h...

If you hardwired your Ring Video Doorbell to your existing doorbell system and want to still hear your old chime, you can set up an in-home chime in the Ring app if you have one of the following devices: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ring Video Doorbell 3 Plus Ring V...

If your doorbell is functioning but you can’t hear it inside your home, there are several possible reasons why you can’t hear it. Depending on the cause, the problem may be easy to fix. Simply determine which situation describes your circumstances to find the best solution. Identify your doorbell...

Customisable Motion Zones allow you to define a specific area that you want see while ignoring everything outside of that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as ca...

Ring uses two different types of motion detection systems in our Video Doorbell and Security Camera products – infrared motion detection (PIR sensors) and Advanced Motion Detection (camera-based motion detection). There are a few key differences between these motion detection systems. Motion det...

This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Be sure your device is online You can check to make sure your device is online by going to the Device Health page in the Ring app: Tap the menu icon (thr...

If Ring notifications sent to your Android device are delayed or if you aren’t receiving them at all, try the tips below to resolve these issues. Some Android devices may have a limit on how many notifications appear per app, and clearing any previous notifications could help. For more informatio...

In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring devices may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do about it. Battery life a...