General Information
  • Installation instructions for your Ring devices and accessories

    If you need help installing your Video Doorbell, Security Camera, Chime or Alarm, you can use the links below to go to the installation guide for your product. Learn how to find the name of your Ring product in the Ring app. Jump to: Video Doorbells Security Cameras Chimes Alarms Video Doorbel...

  • How to charge your Video Doorbell or Security Camera battery

    Here’s everything you need to know about charging the battery for your Video Doorbell or Security Camera. Follow the steps below to check your battery level in the Ring app. Open the Ring app. Tap ☰ on the top left of the screen. Tap Devices. Tap the Ring device you want to check. Tap Dev...

  • Choosing a Ring Video Doorbell

    A Ring Video Doorbell is an easy and effective way to enhance the security of your home. This buyer’s guide will help you select the right Ring Video Doorbell for you. Home checklist There are a number of factors to consider when choosing your Ring Video Doorbell. This home checklist contains th...

  • Comparing Ring Video Doorbells

    The chart below lists the features of the individual Ring Video Doorbell models along with recommendations (below the chart) as to which model might be best for you. If you already own a Ring Video Doorbell and want to find accessories for it, click on this link to see what is available.   Rin...

  • How to find out what Ring Video Doorbell or Security Camera you have and get the right accessories

    If you want to get accessories for your Ring Video Doorbell or Security Camera, it’s important to find out which model you have so that you get a compatible product. If you have already set up your doorbell or security camera in the Ring app, you can find the doorbell or security camera model by ...

  • Telling the difference between the Ring Video Doorbell (1st Generation) and Ring Video Doorbell (2nd Generation)

    The Ring Video Doorbell and Ring Video Doorbell (2020 release) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  If you need to find o...

  • Installation and setup for all Ring Video Doorbells

    Click on the links below for your Ring products. Ring Video Doorbell (2nd Generation) How to physically install your Ring Video Doorbell (2nd Generation) with an existing doorbell How to physically install your Ring Video Doorbell (2nd Generation) without an existing doorbell Setting up your Ring...

  • Ring device manuals

    Ring Video Doorbells  For general information on Ring Video Doorbells, click here. To see a comparison chart of Ring Video Doorbells, click here.  To view a manual for an individual Ring Video Doorbell, select one of the devices below: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 R...

  • Hardwiring your Ring Video Doorbell

    What do I need to hardwire my Ring Video Doorbell? WARNING: Electrical shock hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring.Installation by a qualified electrician may be requi...

  • Installing your hardwired transformer kit

    Installing the Pro Power Kit V2 To bypass your internal doorbell with the Pro Power Kit V2, complete the following steps: Turn power off at the source.  Remove the cover from your internal doorbell.   Loosen the screws holding the doorbell wire. Detach the doorbell wires from the intern...

  • Ring Installation Guide

    Once you’ve bought your Ring device, how can you make sure you’re getting the most out of your extra layer of security? Here are some practical tips for installing your device and getting set up with Ring.1. Choose the perfect spot for your Ring device Whether it’s a Ring Video Doorbell or Securi...

  • Installing your Video Doorbell faceplate

    To install a faceplate on your Ring Video Doorbell, simply follow the instructions below:    Unscrew the security screw at the bottom of the Ring Video Doorbell. Gently pull the old faceplate off the unit by pulling it from the lower edge of the plate. Note: The faceplate should pop off easily...

  • Ring Video Doorbell flashing light patterns

    If you need to know what doorbell you have, use this link to find out in the Ring app.  The light patterns below are for the Ring Video Doorbell (1st Generation), Ring Video Doorbell (2nd Generation), Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, and Ring Video Doorbell 4.  Activity Flash...

  • Charging the battery on your Ring Video Doorbell

    Code: P1-67 Code: P1-68 Use this link to learn how to find out which doorbell model you have in the Ring app.  All battery-powered Ring doorbells are charged using a common micro-USB cable (included in the box). The micro-USB cable can be plugged into any USB power source such as a computer or ...

  • Ring Video Doorbell hardwired versus battery-powered operation

    If I hardwire my battery-powered Video Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell (2nd Generation), Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell 3 Plus or Ring Video Doorbell 4 is hardwired, the device will receiv...

  • Ring Video Doorbell or Security Camera disconnected from wifi and not showing videos

    Error code: P1-65 Error code: P1-74 If your Ring device is offline (disconnected from wifi) and not showing videos, you can reconnect it in the Ring app or use some troubleshooting steps if your wifi settings changed.If you changed something (got a new internet service provider, have a new/diff...

  • How to reconnect your Ring device to wifi or change your wifi network

    Following these steps to reconnect your Ring device to wifi in the Ring app: Tap on the menu icon in the top left corner Tap Devices Select the Video Doorbell or Security Camera you need to reconnect to wifi Tap Device Health  Tap Reconnect to Wifi or Change Wifi Network Note: Do not follow the...

  • How to fix a Ring Video Doorbell or Security Camera battery draining too fast

    Error code: P1-67 Error code: P1-68 Error code: P1-76 Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on factors in your home's environment, such as the local weather, number and frequency of events captured an...

  • The battery in my Ring device seems to drain too fast

    The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. The local weather At temperatures below 4°C, lithium-ion batteries are less effective at h...

  • Configuring your doorbell for an in-home chime

    If you hardwired your Ring Video Doorbell to your existing doorbell system and want to still hear your old chime, you can set up an in-home chime in the Ring app if you have one of the following devices: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ring Video Doorbell 3 Plus Ring V...

  • Understanding why you can't hear your doorbell ring inside your home

    If your doorbell is functioning but you can’t hear it inside your home, there are several possible reasons why you can’t hear it. Depending on the cause, the problem may be easy to fix. Simply determine which situation describes your circumstances to find the best solution. Identify your doorbell...

  • Utilising Customisable Motion Zones with your Ring devices

    Customisable Motion Zones allow you to define a specific area that you want see while ignoring everything outside of that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as ca...

  • About the Advanced Motion Detection system used in Ring devices

    Ring uses two different types of motion detection systems in its Video Doorbell and Security Camera products, infrared motion detection (PIR sensors) and Advanced Motion Detection (camera-based motion detection). There are a few key differences between these motion detection systems. Motion detec...

  • Pre-Roll and Advanced Pre-Roll: Understanding the difference

    This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

  • How to troubleshoot Ring Alert issues for iOS devices

    If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Be sure your device is online You can check to make sure your device is online by going to the Device Health page in the Ring app: Tap the menu icon (thr...

  • How to troubleshoot Ring Alert issues for Android devices

    If Ring notifications sent to your Android device are delayed or if you aren’t receiving them at all, try the tips below to resolve these issues. Some Android devices may have a limit on how many notifications appear per app, and clearing any previous notifications could help. For more informatio...

  • Ring devices and extreme temperatures

    In many parts of the world, winter can bring cold, rain, sleet, snow and sometimes freezing temperatures while summer can bring extreme heat, bright sunshine, and extremely dry weather conditions. As a result, Ring devices may have their performance affected by the weather. This article will tell...

  • Cold weather and battery-powered Ring devices

    In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring devices may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do about it. Battery life a...

  • What is a firmware update?

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • Checking and updating your firmware

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...