General Doorbell FAQs
  • How to Find Out What Ring Doorbell or Security Camera You Have and Get the Right Accessories

    If you want to get accessories for your Ring smart doorbell, or Ring Security Camera, it’s important to find out which model you have so that you get a compatible product. If you have already set up your doorbell or security camera in the Ring app, you can find the doorbell or security camera mod...

  • Understanding why you can't hear your doorbell ring inside your house

    If your doorbell is functioning but you can’t hear it inside your home, there are several possible reasons why you can’t hear it. Depending on the cause, though, the problem may be easy to fix. The article below will outline these reasons. Simply determine which situation describes your circumsta...

  • Installing your Video Doorbell faceplate

    Installing a faceplate on your Ring Video Doorbell is very easy, simply follow the instructions below:    Unscrew the security screw at the bottom of the Ring Video Doorbell. Gently pull the old faceplate off the unit by pulling it from the lower edge of the plate. Note: The faceplate should p...

  • Ring device manuals

      Ring Video Doorbells  For general information on Ring Video Doorbells, click here. To see a comparison chart of Ring Video Doorbells, click here.  To view a manual for an individual Ring Video Doorbell, select one of the devices below: Ring Video Doorbell (2nd generation) Ring Video Doorbell 3...

  • Telling the Difference Between the Ring Video Doorbell and Ring Video Doorbell (2020 release)

    The Ring Video Doorbell and Ring Video Doorbell (2020 release) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  If you need to find o...

  • Hardwiring your Video Doorbell

    What do I need to hardwire my Doorbell? Compatible Accessories The table below outlines the different accessories needed when hardwiring your Ring Doorbell to existing wiring. Connecting to an existing Doorbell Chime Doorbell Diode Required for Digital Chimes Resistor Requir...

  • Choosing a Ring Video Doorbell

    A Ring Video Doorbell is the easiest way to enhance the security of your home. This buyer’s guide will help you sort through the unique circumstances of your home and select which Ring Video Doorbell is right for you. The Home Checklist There are a number of circumstances you’ll need to consider...

  • How to Reconnect Your Ring Device to Wifi or Change Your Wifi Network

    If your Ring device gets disconnected from your wifi network, it's usually easy to get reconnected via the Ring app.   There are two major reasons why a Ring device may go offline. Either the device is having power issues or something happened to your network. Power Issues For a battery-operate...

  • Comparing Ring Video Doorbells

      The chart below lists out the features of the individual Ring Video Doorbell models along with a recommendation as to which model might be best for you.     Ring Video Doorbell (2nd Gen) Ring Video Doorbell 3  Ring Video Doorbell Elite  Ring Video Doorbell Pro Ring Door View Cam  Ring Video ...

  • Pre-Roll and Advanced Pre-Roll - Understanding the difference

    This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

  • Ring Installation Guide

    Once you’ve bought your Ring device, how can you make sure you’re getting the most out of your extra layer of security? Here are some practical tips on installing your device and getting set up with Ring.  1. Choose the perfect spot for your Ring device Whether it’s a Ring Video Doorbell or Secur...

  • What is a Firmware Update?

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • Cold Weather and Battery-Powered Ring Devices

    In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring devices may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do about it. Battery life a...

  • About the Advanced Motion Detection System Used in Ring Devices

    Ring uses two different types of motion detection systems in its doorbell and security camera products. While both are very effective at what they do, they both work on different principles and are optimised for different purposes. This article will explain the differences between the two differe...

  • Checking and Updating Your Firmware

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • How to Troubleshoot Ring Notification Issues for iOS Devices

    If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Be Sure Your Device is Online You can check to make sure your device is online by going to the Device Health page in the app and looking at the "signal st...

  • How to Troubleshoot Ring Notification Issues for Android Devices

    If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Check Settings For Ring Doorbells and Cameras: First, make sure your notifications are enabled. Go to your Device Settings in the Ring app, and make s...

  • The Battery In My Ring Device Seems to Drain Too Fast

    The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. The Local Weather At temperatures below 4°C, lithium polymer batteries are less effective ...

  • Using motion zones with your Ring devices

    Motion Zones allow you to define a specific area that you want see while ignoring everything outside of that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as cars driving by...

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