General Doorbell FAQs
  • The difference between the Ring Video Doorbell (1st generation) and Ring Video Doorbell (2nd generation)

    The Ring Video Doorbell (1st generation) and Ring Video Doorbell (2nd generation) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  Ri...

  • Hardwiring your Video Doorbell

    Instructions for hardwiring your Video Doorbell Pro Click here to learn how to install your Video Doorbell Pro with a transformer.  Click here for installing your Video Doorbell Pro with a Plug-In Adapter.     

  • How to Reconnect Your Ring Device to Wifi or Change Your Wifi Network

    If your Ring device gets disconnected from your wifi network, it's usually easy to get reconnected via the Ring app.   There are two major reasons why a Ring device may go offline. Either the device is having power issues or something happened to your network. Power Issues For a battery-operate...

  • Comparing Ring Video Doorbells

      The chart below lists out the features of the individual Ring Video Doorbell models along with a recommendation as to which model might be best for you.     Ring Video Doorbell (2nd Gen) Ring Video Doorbell 3  Ring Video Doorbell Elite  Ring Video Doorbell Pro Ring Door View Cam  Ring Video ...

  • Pre-Roll and Advanced Pre-Roll - Understanding the difference

    This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

  • Ring Installation Guide

    Once you’ve bought your Ring device, how can you make sure you’re getting the most out of your extra layer of security? Here are some practical tips on installing your device and getting set up with Ring.  1. Choose the perfect spot for your Ring device Whether it’s a Ring Video Doorbell or Secur...

  • What is a Firmware Update?

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • Cold Weather and Battery-Powered Ring Devices

    In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring devices may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do about it. Battery life a...

  • Standard and Advanced Motion Detection Systems Used in Ring Devices

    Ring uses two different types of motion detection systems in its doorbell and security camera products. While both are very effective at what they do, they both work on different principles and are optimised for different purposes. This article will explain the differences between the two differe...

  • Checking and Updating Your Firmware

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • How to Troubleshoot Ring Notification Issues for iOS Devices

    If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Be Sure Your Device is Online You can check to make sure your device is online by going to the Device Health page in the app and looking at the "signal st...

  • How to Troubleshoot Ring Notification Issues for Android Devices

    If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Check Settings For Ring Doorbells and Cameras: First, make sure your notifications are enabled. Go to your Device Settings in the Ring app, and make s...

  • The Battery In My Ring Device Seems to Drain Too Fast

    The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. The Local Weather At temperatures below 4°C, lithium polymer batteries are less effective ...

  • Utilising motion zones with your Ring devices

    Motion Zones allow you to define a specific area that you want see while ignoring everything outside that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as cars driving by) a...

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