Purchase policies
  • Keeping your Ring account secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Shipping Policies

    Can I cancel my order/change a delivery address? Call customer service within 40 minutes of placing your order to cancel it or change the delivery address. After 40 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to ...

  • What to do if Your Ring Device is Stolen

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • I would like to take over/change ownership of Ring Devices

    This article will outline common scenarios we offer support on if you wish to assume ownership of Ring devices with previous registered ownership. I’m moving into a new home and the previous owners left behind some Ring cameras that I would like to use. If you're moving into a new home and you fi...

  • Forgot your Ring account password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not sure ...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

  • SEPA payments for Protect Plans in Europe

    Ring is dedicated to making home security accessible and affordable for everyone. When you add a Protect plan, videos of each ring, motion, and Live View event are stored in the cloud, so you can review, share, and save them at your leisure - for up to 30 days. If you previously tried to sign up ...

  • If you were incorrectly signed up for a Ring account

    If you're receiving emails for an account you did not sign up for, eliminating the account is a simple process. Follow the steps below to delete the unwanted account: Change the Password Attempt to log in to the account by clicking here. As you will not know the existing password for the accoun...

  • Return Policy

    Return Policy You have 30 days from the date you received your device(s) to request a full refund with no questions asked. To return your item, please contact community support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates fro...

  • Finding Out the Status of My Order

    If you have a Ring Account Click here to go to Ring's Order History page. If you don't have a Ring Account If you don't have a Ring account, please access your order status information through your Order Confirmation email, by clicking on the link 'View Your Order.' If you'd like more informat...

  • 10% Ring Protect Plus discount terms and conditions

    One of the benefits of being subscribed to the Ring Protect Plus plan is that you get a 10% discount on future purchases of selected Ring products at Ring.com. Ring also offers discounts to active duty, veterans and dependents of military personnel, and first responders. Discounts for frontline w...

  • Purchasing Ring Products

    For Ring devices in the UK, please visit https://en-uk.ring.com/ or selected major retailers. For Ring devices in Europe, please visit https://eu.ring.com/ or selected major retailers. 

  • Adding, Editing, or Deleting a Payment Method in Your Ring Account

    If you would like to add, edit or remove a payment method to your Ring account, this can be done quickly and easily through the Ring.com website. Follow the instructions below to update your account from a computer or laptop. Note: If you are using a mobile device to access Ring.com scroll down ...

  • Payment Information

    Which payment systems can be used? Credit Card, Paypal, SEPA, iDEAL, SOFORT, Bancontact: We offer PayPal as a payment option on the checkout page to purchase Ring products only. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a...

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