Purchase policies
  • Shipping Policies

    Can I cancel my order/change a delivery address? Contact customer service within 50 minutes of placing your order to cancel it or change the delivery address. After 50 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have ...

  • What to do if Your Ring Device is Stolen

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • I would like to take over/change ownership of Ring Devices

    This article will outline common scenarios we offer support on if you wish to assume ownership of Ring devices with previous registered ownership. I’m moving into a new home and the previous owners left behind some Ring cameras that I would like to use. If you're moving into a new home and you fi...

  • Forgot your Ring account password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account. To reset your password, follow these steps: Ensure you have access to the email address on your Ring account. If you’re not sure wha...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

  • SEPA payments for Protect Plans in Europe

    Ring is dedicated to making home security accessible and affordable for everyone. When you add a Protect plan, videos of each ring, motion, and Live View event are stored in the cloud, so you can review, share, and save them at your leisure - for up to 30 days. If you previously tried to sign up ...

  • If you were incorrectly signed up for a Ring account

    If you're receiving emails for an account you did not sign up for, eliminating the account is a simple process. Follow the steps below to delete the unwanted account: Change the Password Attempt to log in to the account by clicking here. As you will not know the existing password for the accoun...

  • Return Policy

    Return Policy You have 30 days from the date you received your device(s) to request a full refund with no questions asked. To return your item, please contact community support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates fro...

  • Finding Out the Status of My Order

    Finding out the status of your Ring product order and delivery is a simple process. If you have a Ring Account: Click here to go to Ring's Order Status page. The page will ask you to log in using the username and password you registered in your Ring App. If you've forgotten your password, the ...

  • Combining Multiple Discount Offers/10% Ring Protect Discount on a Ring Purchase

    One of the benefits of purchasing Ring Protect Plus is a 10% discount on future purchases of specified Ring products, when purchased on www.ring.com. I am a Protect Plus subscriber, how do I redeem my discount? Log in at ring.com before shopping to have discount apply to your account. If you are...

  • Purchasing Ring Products

    For Ring devices in the UK, please visit https://en-uk.ring.com/ or selected major retailers. For Ring devices in Europe, please visit https://eu.ring.com/ or selected major retailers. 

  • Adding, Editing, or Deleting a Payment Method in Your Ring Account

    If you would like to add a new payment method to your Ring account, this can be done quickly and easily through the Ring.com website. Note: You can have multiple payment methods attached to one account, but for many account functions, you will need at least one.  Just follow these instructions to...

  • Payment Information

    Which payment systems can be used? Credit Card, Paypal, SEPA, iDEAL, SOFORT, Bancontact: We offer PayPal as a payment option on the checkout page to purchase Ring products only. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a...