How to Fix
  • Audio issues troubleshooting guide

    If you’ve been having audio issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an audio issue, try the following: Check your mobile device to make sure that ...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an adaptive video play feature. This article will explain what Adaptive Video Play is and what ...

  • Improving your Ring Device Connectivity

      Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?  This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity.  1. Test your wifi connection  Ring devices require 2Mbps of u...

  • Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi conn...

  • Fixing video errors by adjusting your router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are experiencing a black screen when viewing live or recorded video in the Ring application, the...

  • Fixing Device Setup Errors by Adjusting Your Router

    Important note for our Neighbours: The steps provided in this guide are being provided to help you resolve the potential problems identified below. It is up to you to determine what steps you are comfortable taking, the security needs for your network, and how to meet those needs. If you’re havin...

  • Test Your Wi-Fi Connections

    One of the most important measurements in your Ring security network is the strength of your wifi signal.  You can run a connectivity test when you set up a new device to check the strength of your signal. Read the following article to learn more about running a connectivity test. Slow Internet U...

  • How Do I Change my Password in the Ring App?

    Changing your password on your Ring App is a very simple process. Simply follow the instructions below:  Open your Ring App. Tap the three-lined icon on the top left Tap Account. Tap Change Password. Note that your password must be at least eight characters, a mix of letters and numbers, and is...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

     You may have recently received a notification on your mobile of a motion alert or that someone had triggered your Ring and when you opened my Ring app to view the event you got a blurry screen along with a message that the app was having trouble connecting to the Ring device. This article will t...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

    If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring app. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring camera(s). You might see a messag...

  • Issues with Android Apps that Conflict with the Ring App

    Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android Phones that may interfere with the Ring app's ability to provide notifications. The following list is those apps we have confirmed cause issues. Ring recommends uninsta...

  • Multiple Ring Products Offline

    If you received a prompt like the one below in the Ring app, then multiple (potentially all) of your Ring devices are offline. In this situation, the problem is most likely your wifi connection. This can happen if your internet is temporarily down due to an outage, if for some reason your modem o...

  • Finding Your Wi-Fi Password

      During Setup the Ring App will ask for your Wi-Fi password. If you don't know it off the top of your head there is a way to find it. Finding Your Password If you’ve never changed the default password on your Wi-Fi router, look on the bottom of your router. In many cases, there is a sticke...

  • My Video Recording Stops After 20 Seconds

    The Ring app has a feature which will automatically end a recording after a Ring device stops detecting motion. This feature prevents getting recordings where nothing is happening in the video. Battery-operated devices have a default setting of 20 seconds, this preserves battery life and data cha...

  • Troubleshooting In-app Setup Issues with Ring Products

    Setup Issues Choose the problem that you're having trouble with from the list below.  Downloading the Ring AppStarting the setup processEntering your addressEntering the correct passwordSolving connection issuesSwitching your Ring Product into Setup modeInitial wifi setupCompleting Setup if...

  • The Ring App Told Me I Entered the Wrong Password

    An incorrectly entered wifi password is the most common cause of a failed setup. If the Ring app is telling you that you entered the wrong password, but you're pretty sure that you entered the right one, here are a few things to remember.  Wifi passwords are case sensitive. Make sure you're usin...

  • App Connectivity

    If you received the message pictured below in the Ring app, then you were trying to receive a live event at a time when your phone or tablet did not have good internet connectivity.     A poor cellular or wifi internet connection can prevent your Ring app from functioning correctly.   Below are...

  • Turning Off Cellular Data to Address In-App Setup Issues on iPhone or iPad

    If you're having trouble setting up your Ring device on an iPhone or iPad, try disabling cellular data on your iPhone or iPad. Occasionally having Cellular Data turned on can cause the in-app setup of your Ring product to fail. Turning off cellular data To turn off cellular data, first push the h...

  • In-app Setup Failing Due to Router or Modem Issues

    If you're having trouble setting up your Ring App, it's possible that you're experiencing trouble with your Wi-Fi modem and/or router. This article will walk you through checking and fixing potential issues with your router or modem.   Check your bandwidth frequency Modern modems and routers are...

  • Setup Failing Due to an Internet Issue

      If you're having a problem setting up your Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:  Your internet is not communicating with the Ring app at all.  Your internet connection is too slow to provide a decent signal to your Ri...

  • Troubleshooting In-app Setup Issues on Android devices

    Smart Network Switch - Android Setup Troubleshooting This article addresses when set up of a Ring product on an Android device either fails, or gets stuck in the middle of the setup process. The likely source of the trouble you are experiencing is a setting in some Android devices called Smart Ne...

  • In-app Setup Failing Repeatedly

    If you're having trouble setting up your Ring product, first make sure you've gone through all the steps outlined in this article. In the rare case that the in-app setup of your Ring device fails repeatedly, and you’ve verified that it’s not related to any of the issues outlined in our other sup...

  • Poor Video Quality Troubleshooting

    I'm getting poor quality video performance on my Ring device. How do I tell what's causing it and fix the problem? Poor video quality is almost always caused by some sort of wifi issue. This article will explain how to test for, diagnose, and fix many of the most common video issues you may...

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